Troubleshooting - 173
The following refer to specific problems:
Is the other
party unable to
hear you?
Your phone may be muted. Press
88
(
+
) if necessary to unmute
the phone.
Also, make sure that your phone’s
microphone is not blocked by its
carrying case or a sticker.
Has the phone
been damaged,
dropped, or got
wet?
Dropping your phone, getting it wet,
or using a non-Motorola battery or
battery charger can damage the
phone. The phone’s limited warranty
does not cover liquid damage or
damage caused from using
non-Motorola accessories.
Was a
non-Motorola
battery or
battery charger
used?
Problem Solution
My phone was
stolen. To
whom should I
report this?
Report a stolen phone to the police
and to your service provider (the
company that sends you your
monthly wireless service bill).
I forgot my
password.
See page 131.
I pressed the
power key, but
nothing
happened.
Be sure to press and hold
P
(the
power key) until the display appears
and you hear an alert. This could take
several seconds. If nothing happens,
check that a charged battery is
installed. See page 24.
Question Answer
UG.GSM.book Page 173 Thursday, June 6, 2002 2:22 PM