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Common Symptoms

Possible Solutions

The following table contains general information about common monitor problems you might encounter and

the possible solutions.

• Ensure that the video cable connecting the monitor and the computer is

properly connected and secure.

• Make sure if the operating system had entered hibernation, sleep or

power-save mode. Press any key (Enter key / Power key) or move the

mouse to wake it up.

• Check for bent or broken pins in the video cable connector.

• Ensure that the correct input source is selected in the Input Source menu.

• Replace other identical signal cable (HDMI / Type-C) to take cross-test.

Attention: Not every computer/phone ‘s USB Type-C port will support

video out signals. Please check your cable and your computer/phone to

make sure those will support a video signal.

No display after turning

monitor ON (screen is black

but power supply lights is ON)

• Verify that the power outlet is functioning properly using any other

electrical equipment. If your device has battery, make sure it’s not out of

battery.

• Make sure the power button is pressed fully and hold for 5s.

No display after turning monitor

ON (not boot, black screen &

no power lights)

• Cycle power On-Off.

• Pixel that is permanently Off is a natural defect that can occur in OLED

technology. Please email us at contact@mobilepixels.us.

Missing Pixels. OLED screen

has spots

• Do not perform any troubleshooting steps.

• Contact Innocn immediately.

Safety Related Issues (Visible

signs of smoke or sparks)

• Check the resolution setting in your PC.Image does not ﬁll entire

viewing area.

• Press only one key at a time.

• Make sure to have a valid video signal going through the monitor before

you can turn on the OSD.

Control panel keys do not work

• Make sure the device was not set to “Eyes Care mode”

• Check here: OSD→

The screen appears yellow

• Make sure the device was set to “custom mode”

• Check here: OSD→ →

I cannot adjust the brightness/

contrast ratio/ color saturation

through OSD

Troubleshooting

Questions and Answers:

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MP Glance Pro Specifications

General

Product Name	15.6" portable monitor
Product Model	E15K1F-C4
Screen Size	15.6”
Screen Type	OLED
Resolution	1920*1080P
Brightness (Typ.)	400cd/m2
Touchable	YES
Refresh Rate	60Hz
Color Gamut	N/A
Display Colors	1, 074M(RGB 8bit+2FRC)
Contrast (Typ.)	100000:1
Speaker	2*1W
Digital Input	Type-C2、Mini HDMI1
Voltage Rating	DC 20V 1.5A
Operating Temp.	0°C ~ 45°C