warranTy infOrMaTiOn
LIMITED LIFETIME WARRANTY
Your Mvac vacuum system is protected by a lifetime warranty. We guarantee
that the unit canister will be exempt of any material or manufacturing defect.
This warranty is valid from the date of purchase, for as long as you are the
original owner, and the system remains at its original place of installation.
The motors and electrical components are entirely guaranteed for a period of
5 years. As for our M9, M10, M11 and M12 models, in addition to the 5 year
warranty, the motors and electrical components are guaranteed at 50 % for an
additional 5 year period. Our authorized service center will repair or replace (at
Mvac’s discretion) the defective part or parts, free of labor costs, for a period of
5 years. For the M9, M10, M11 and M12 models, labor costs are covered at 50 %
for an additionnal 5 years.
Mvac Warranty
Motors and Electrical Components
MODEL YEAR PARTS LABOR
M4, M7, M8
1 to 5 100 % 100 %
M9, M10, M11, M12
1 to 5
6 to 10
100 %
50 %
100 %
50 %
In order to maintain your warranty, all repairs must be made by an authorized
Mvac service center, with original Mvac or Trovac parts. Failure to do so could
void the warranty.
This warranty excludes normal wear and tear of certain parts such as filters,
damages caused (according to Mvac) by abusive use (ex.: drywall dust, water,
etc.), commercial use, the lack of appropriate maintenance, inadequate
installation, negligence, natural disasters, accidents, and acts of God.
ONE YEAR SATISFACTION GUARANTEE
We are certain you’ll be completely satisfied with your Mvac central vacuum
system. For one year following the date of purchase, if the vacuum unit does
not meet your expectations, return it to your local Mvac service center for a
complete refund or credit towards the purchase of another Mvac model. This
warranty applies only to the vacuum power unit.
THREE YEAR WARRANTY ON MVAC RECOMMENDED** ATTACHMENTS
All Mvac recommended attachments** are guaranteed for three years, subject
to certain conditions. If during this three year period, an accessory presents
a manufacturing defect, return it to the nearest authorized Mvac service
center along with a copy of your invoice (clearly indicating the attachments
purchased), and we will repair or replace the part according to the conditions of
the warranty. This warranty does not cover normal wear and tear of components
such as: belts, brushes, rollers and their components, nor abusive use. It is valid
only for normal domestic use.
**Your Mvac recommended attachments are clearly identified by a Mvac logo.
Any other attachment, even if purchased at a Mvac sales center at the same
time as your power unit, is not covered by the 3 year Mvac warranty.
This warranty is valid for domestic use only. This warranty is not a modification
but an addition to warranties required by law. Any claim relative to this
warranty must be accompanied by the original invoice. Any changes or
modifications made to the product may invalidate this warranty. Transportation
and service calls are excluded . This warranty is non transferable.
Keep all payment records (bill of sale, delivery slip). The date on these records
establishes the warranty period. Should warranty service be required, you must
show proof of purchase. If proof of purchase cannot be supplied, the warranty
period will be determined from the date of manufacture of the product.
Mvac shall not be held responsible for any consequential, incidental, or special
damages arising from the use of this central vacuum.
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