4 NAB EFTPOS Mobile Terminal Guide
This guide is for NAB merchants who have signed the Merchant Agreement General
Terms and Conditions. Please make yourself familiar with the contents of this guide
and do not hesitate to contact NAB should you have any further queries.
NAB is here to help you with your NAB EFTPOS Mobile terminal 24 hours a day, 7 days a week.
Technical Support for NAB EFTPOS Mobile terminals
Before contacting the NAB Merchant Service Centre in regard to any error message, please write down all the error
information as well as your merchant and terminal numbers so your query can be quickly resolved.
Call Merchant Service Centre 1300 369 852
Select Option 1 (not connected to computer)
Then
Select Option 1 (Ingenico Move 5000 terminal)
Email Merchant.Service.Centre@nab.com.au
Technical Support for NAB EFTPOS Mobile terminals integrated with your POS
Before contacting the NAB Integrated Help Desk please have your terminal and merchant numbers ready. If your query is
error related, write down the error information displayed on the terminal or your Point of Sale (POS) so your query can be
quickly resolved.
Call NAB Integrated Help Desk 1300 369 852
Select Option 2 (terminal connected to computer)
Then
Select Option 1 (technical issues)
Email Merchant.Service.Centre@nab.com.au
This help desk service is part of our Merchant Service Centre and is provided by KeyCorp Services on behalf of NAB to assist
you with your support needs for the NAB EFTPOS Mobile terminal and PC-EFTPOS software.
For Authorisations
Credit Cards 13 25 15 please have your store number ready before calling
Debit Cards – Cheque or Savings 1300 360 852 please have your merchant number ready before calling
American Express 1300 363 614
Diners Club 1800 331 112
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