Napoleon B36NTR - User Manual

Questions and Answers

M
martinezjamesAug 17, 2025
What to do if the pilot sparks but won't light on my Napoleon B36NTR?
- K
  Kara AlexanderAug 17, 2025
  If the pilot sparks but doesn't light on your Napoleon Indoor Fireplace, first, ensure that the incoming gas line ball valve is open and that the inlet pressure is within acceptable limits (not exceeding 13” W.C. (32.3mb)). Also, check if you are out of propane gas and fill the tank if necessary. Finally, make sure the air shutter opening is free of any obstructions like lint.
M
Matthew ReeseAug 19, 2025
Why do I smell exhaust fumes from my Napoleon Indoor Fireplace and get headaches?
- M
  Michael SmithAug 20, 2025
  If you smell exhaust fumes or experience headaches while using your Napoleon Indoor Fireplace, it could be due to the appliance spilling. Check all seals to ensure they are intact. Also, ensure that exhaust isn't re-entering the room through an open door or window.
D
Desiree YoungAug 22, 2025
What to do if pilot lights, but burner will not turn on in Napoleon Indoor Fireplace?
- D
  Dr. Audrey SchmittAug 22, 2025
  If the pilot light is on but the burner won't turn on in your Napoleon Indoor Fireplace, inspect all wires to ensure they have good, tight connections and are installed exactly as specified. Also, inspect the wiring harness and verify that it is tightly connected to the module and that all wires are connected in the right order. Refer to the 'WIRING DIAGRAM' section for guidance.
P
Pamela OneillAug 25, 2025
Why does the main burner go out but pilot stays on in Napoleon B36NTR?
- C
  Craig MathewsAug 26, 2025
  If the main burner goes out but the pilot stays on in your Napoleon Indoor Fireplace, first, try turning up the pilot flame, as it might not be large enough or engulfing the thermopile. If that doesn't work, consider replacing the pilot assembly. Also, check the thermopile connection to the valve, clean it, and reconnect it. If the problem persists, the thermopile or valve may need replacement.
J
johnadamsAug 28, 2025
How to fix a Napoleon B36NTR when the pilot will not light?
- A
  Abigail JonesAug 28, 2025
  If the pilot light will not light on your Napoleon Indoor Fireplace, verify the sensor and ignitor wires are correctly connected to the module, ensuring they are not reversed. Check for any loose connections, electrical shorts, or grounding to metal objects. If these steps don't resolve the issue, turn the ON/OFF switch to “OFF,” remove the igniter wire, and test the ignitor terminal for a spark. Also, ensure the spark gap is 1/8” (3.2mm) and that the transformer is correctly installed and providing between 6.2 and 7.0 volts A.C. If power is off, check the batteries. Remove and reinstall the wiring harness, troubleshoot with a simple ON/OFF switch, and ensure the valve and pilot assemblies are properly grounded.
P
Pamela PriceSep 2, 2025
Why does my Napoleon B36NTR spark and pilot lights, but main burner won't light?
- S
  Susan CallahanSep 2, 2025
  If your Napoleon Indoor Fireplace continues to spark and the pilot lights, but the main burner doesn't ignite, check for short or loose connections in the sensor rod, ensuring they are tight and not grounding out to any metal. Verify the flame is engulfing the sensor rod to increase flame rectification and that the correct pilot orifice is installed. Clean the sensor rod with a fine emery cloth or synthetic scrub pad to remove any contamination. Also, ensure good grounding between the pilot assembly and gas valve and verify the ceramic insulator around the sensor rod is intact.
B
Bobby CampbellSep 5, 2025
Why is the main burner flame blue and lazy on my Napoleon B36NTR Indoor Fireplace?
- F
  Frank FrankSep 5, 2025
  If the main burner flame on your Napoleon Indoor Fireplace is blue, lazy, and transparent, it might be due to a blockage in the vent. Remove any blockage. In extreme conditions, ice buildup may occur and should be removed. To prevent recurrence, insulate vent lengths in unheated spaces with a mylar sleeve. Also, check the venting system parameters (seal, length, rise, etc.) for any compromises.
A
Angelica BrownSep 8, 2025
Why are the flames so aggressive on my Napoleon B36NTR Indoor Fireplace?
- J
  jessicabrownSep 8, 2025
  If the flames on your Napoleon Indoor Fireplace are very aggressive, check if the door is ajar and tighten the door clamps if applicable. If the venting action is too great, restrict the vent exit with a restrictor plate. See the 'RESTRICTING VENTS' section for more details.
L
Leah VasquezSep 12, 2025
Why does the main burner and pilot go out on my Napoleon B36NTR Indoor Fireplace?
- S
  Steven TateSep 12, 2025
  If the main burner and pilot go out on your Napoleon Indoor Fireplace, the issue could be vent recirculation. Check the joint seals and installation to ensure they are properly installed.
M
Matthew KeithSep 13, 2025
What causes white or grey film to form on my Napoleon Indoor Fireplace?
- D
  Dawn TaylorSep 13, 2025
  If a white or grey film forms on your Napoleon Indoor Fireplace, it's likely sulphur from the fuel being deposited on the glass, logs, or combustion chamber surfaces. Clean the glass regularly, referring to the 'CARE OF GLASS' section, and remember not to clean the glass when it's hot, as deposits may permanently mark the glass if not cleaned off regularly.