J
Jason DavisAug 30, 2025
What to do if the valve is faulty in my Napoleon BGD36CFNTRE Indoor Fireplace?
- JJames BartonAug 30, 2025
If the valve in your Napoleon Indoor Fireplace is faulty, replace it.
To Next PageTo Next PageWhat to do if the valve is faulty in my Napoleon BGD36CFNTRE Indoor Fireplace?
If the valve in your Napoleon Indoor Fireplace is faulty, replace it.
How do I troubleshoot defective wall switch wiring in my Napoleon BGD36CFNTRE?
If you suspect the wall switch wiring in your Napoleon Indoor Fireplace is defective, disconnect the switch wires and connect a jumper wire across terminals 1 & 3. If the main burner lights, check the wires for defects and/or replace them.
How to troubleshoot a defective thermostat or switch in my Napoleon BGD36CFNTRE Indoor Fireplace?
If you suspect the thermostat or switch in your Napoleon Indoor Fireplace is defective, connect a jumper wire across the wall switch terminals. If the main burner lights, replace the switch or thermostat.
How to check if the gas piping is undersized for my Napoleon BGD36CFNTRE Indoor Fireplace?
If you suspect the gas piping in your Napoleon Indoor Fireplace is undersized, turn on all gas appliances to see if the pilot flame flutters, diminishes, or extinguishes, especially when the main burner ignites. Monitor the appliance supply working pressure. Also, check if the supply piping size adheres to local codes and correct any undersized piping.
What are the solutions for a shorting thermocouple in a Napoleon BGD36CFNTRE?
If you suspect the thermocouple in your Napoleon Indoor Fireplace is shorting or faulty, try loosening and tightening the thermocouple. Additionally, clean the thermocouple and valve connection. If the issue persists, consider replacing the thermocouple or the valve.
How to fix a plugged main burner orifice in my Napoleon BGD36CFNTRE Indoor Fireplace?
If the main burner orifice of your Napoleon Indoor Fireplace is plugged, remove the obstruction in the orifice.
What to do if there is a blockage in the vent of my Napoleon BGD36CFNTRE Indoor Fireplace?
If you suspect a blockage in the vent of your Napoleon Indoor Fireplace, remove the blockage. In very cold conditions, ice buildup may occur on the terminal, which should be removed as needed. To prevent recurrence, wrap vent lengths in unheated spaces (attics, garages, crawl spaces) with an insulated mylar sleeve, ensuring the sleeve doesn't sag.
Why is carbon depositing on the glass and logs of my Napoleon BGD36CFNTRE Indoor Fireplace?
If carbon is being deposited on the glass, logs, or combustion chamber surfaces of your Napoleon Indoor Fireplace, start by ensuring the air shutter opening is free of any obstructions like lint. Check that the logs are correctly positioned so the flame isn't directly hitting them or the combustion chamber; opening the air shutter can also increase primary air and help. Verify the input rate by checking the manifold pressure and orifice size against the rating plate values. Inspect the door gasketing to ensure it's intact and provides a tight seal. Also, confirm that both vent liners are free of holes and well-sealed, and that the minimum rise per foot (meter) has been adhered to for any horizontal venting.
How to fix a Napoleon BGD36CFNTRE when the pilot will not light?
If the pilot light of your Napoleon Indoor Fireplace will not light, start by checking if there is a spark at the pilot burner. You can test this by trying to light the pilot with a match. Also, ensure that the wire is securely connected to the push button igniter and that the igniter is properly tightened. If the wire insulation is broken or frayed, replace the wire. If the ceramic insulator on the electrode is cracked or broken, replace the electrode. If none of these steps work, consider replacing the push button ignitor.
What to do if the main burner goes out but the pilot stays on in my Napoleon BGD36CFNTRE?
If the main burner of your Napoleon Indoor Fireplace goes out while the pilot light stays on, it could be due to several reasons. The pilot flame might not be large enough or properly engulfing the thermopile; in this case, turn up the pilot flame. Another cause could be a shorting thermopile; try cleaning the thermopile connection to the valve and reconnecting it, or consider replacing the thermopile or valve. If you have a remote wall switch, the wire might be too long, causing too much resistance; shorten the wire or use a different wire gauge. Lastly, a faulty thermostat or switch could be the culprit, requiring replacement.
General| Type | Direct Vent Gas Fireplace |
|---|---|
| Vent Type | Direct Vent |
| Ignition Type | Electronic Ignition |
| Finish | Black |
| Log Material | Ceramic Fiber |
| Burner Material | Stainless Steel |
| Fuel Type | Natural Gas |
| Efficiency | Up to 70% |
| Warranty | Limited Lifetime Warranty |
