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Table of Contents

Default Chapter3
- Table of Contents3
Chapter 1 Introduction7
- Overview of NEC7
- Components9
- Communications10
- Social Contributions10
- Global Resources10
- NEC Unified Solutions, Inc12
- Vertical Markets14
- Competitive Benefits and Advantages14
- Univerge Neax 2000 Ips18
- Univerge Neax Ips DM20
- Univerge Neax Ips Dml21
- Univerge Neax Ips Dmr21
- Stand Alone System Capacity23
- IP Remote Network Capacity29
Chapter 2 System Architecture31
- Hardware Architecture31
- Software Architecture45
Chapter 3 System Highlights49
- Processors49
- Reliability and Availability52
- System Traffic56
- System Specifications64
- System Compliance71
Chapter 4 Equipment List73
- Module/Installation Hardware73
- Circuit Cards75
Chapter 5 Station Equipment87
- Terminal Line up87
- Analog Terminals88
- Dterm Series I (IP) Terminals89
- Dterm Series I (TDM) Multi-Line Digital Terminals91
- Dterm Series E (Multi-Line Digital Terminals)94
- Dterm Cordless Terminals101
- Inaset104
- Dterm PS III Wireless Handset106
- Dterm SP30 Softphone107
- Dterm Extenders112
Chapter 6 Trunking115
- Type of Trunks115
- Trunk Card Specifications116
- System Trunking Capacity120
- Least Cost Routing (LCR)122
Chapter 7 Attendant Answering Position125
- Attendant Console (SN716)125
- Business Attendant System (BAS)132
- Issue132
Chapter 8 System Administration139
- System Administration139
- Customer Administration Terminal (CAT)139
- Maintenance Administration Terminal (MAT)140
- System Diagnostics143
- Self Diagnostic/System Messages143
- Remote Maintenance143
- MP Program Download144
- MA4000 Management System146
Chapter 9 Feature Descriptions147
- Business/Hotel/Data Feature List147
- Business/Hotel/Data Feature Descriptions151
- CCIS Feature List180
- CCIS Features Descriptions181
- ISDN Feature List187
- ISDN Feature Descriptions188
- Q-SIG Feature List190
- Q-SIG Feature Descriptions190
- Wireless Feature List191
- Wireless Feature Descriptions193
Chapter 10 System Input/Output (I/O) Interfaces197
- Station Message Detail Recording (SMDR)197
- Message Center Interface (MCI)202
- Property Management System (PMS)204
Chapter 11 Open Application Interface207
- System Outline207
- Openworx: Attendant Statistics207
- Openworx: Business Attendant System (BAS)207
- Openworx: Business Receptionist (BR)212
- Openworx: Communications Portal213
- Openworx: Dialer215
- Openworx: Location Status Information (LSI)216
- Openworx: Message Reader (MR)216
- Openworx: Short Text Messaging217
- Openworx: Incoming Call Assistant (ICA)218
- Openworx: Group Call Forward Control (GCFC)219
- Openworx: Personal Call Assistant (PCA)220
- Openworx: Name Display222
- Openworx: Multiple CCIS Node Configuration223
- OAI Application Software Development223
- System Specifications223
Chapter 12 Automatic Call Distribution (ACD) with MIS225
- Automatic Call Distribution (ACD)225
- Basic ACD225
- Basic ACD Features226
- Callcenterworx ACD 3.0 for Business227
- Callcenterworx MIS228
- Callcenterworx MIS230
- Q-Master 3.1234
- Queworx4.0239
- Professional Services for Queworx242
- Univerge Neax243
Chapter 13 Voice over IP (Voip)243
- Voip Solutions243
- Extended Enterprise IP Solution243
- H.323 Connection243
- IP Station245
- CCIS Networking Via IP256
- FAX and Modem over IP263
- Remote PIM over IP264
- Remote PIM over IP267
- Planning and Installation272
- System Conditions/Limitations (Peer-To-Peer IP)278
Chapter 14 Common Channel Inter-Office Signaling (CCIS)279
- CCIS and ISDN281
- Digital and Analog CCIS282
- Ip Ccis283
- Centralized Billing286
- Centralized E911 - CCIS288
- Call Set up Times289
- Look Ahead Routing289
- Shared Trunk Facilities and Alternate Routing290
- Centralized System Maintenance and Administration291
- Centralized Call Accounting/Billing Systems292
- Centralized Voice Processing / Messaging293
- Centralized Attendant Consoles293
- Uniform Numbering Plans294
- CCIS Feature Chart294
- System Capacity296
- Required Equipment297
- IP Specifications298
Chapter 15 Integrated Services Data Network (ISDN)301
- ISDN Primary Rate Interface301
- PRI Services & Features301
- Event Based CCIS307
- Business Feature List308
- ISDN Network Requirements for Layer One (1)309
- Supported Network Services (Trunk Provisioned Only)309
- ISDN PRI Specifications310
- ISDN Basic Rate Interface (BRI)318
- Documentation321
Chapter 16 Wireless System323
- UNIVERGE NEAX 2000 IPS Wireless Communication System (WCS)323
- Wireless Roaming325
- Wireless - Short Text Message Notification (OAI)329
- System Description334
- Wireless Specifications337
- Wireless LAN340
Chapter 17 Hotel/Motel System342
- Features344
- Hotel System Capacity353
- System Specifications353
- Station Equipment354
- Issue354
Chapter 18 Call Accounting355
- Aimworx355
- Configurations358
- The Aimworx Manager359
- Integrating Aimworx Modules359
- Additional Reference Material362
Chapter 19 Voice Messaging Systems363
- Voice Mail Integration363
- Message Center Interface (MCI)365
- Neaxmail AD-120371
- Neaxmail AD-64376
- Neaxmail IM-16 LX386
Chapter 20 System Documentation389

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