UNIVERGE SV8100 Issue 5.02
General Description Manual 2 - 17
Call Redirect
Call Redirect allows a multiline terminal user to transfer a call to a predefined
destination (such as an operator, Voice Mail, or another extension) without answering
the call. This can be useful if you are on a call and another rings in to your extension.
When you press the Call Redirect key, the call is transferred, allowing you to continue
with your current call.
This feature works with the following calls:
Normal trunk call
DID
DISA
DIL
E&M
ICM
The following calls cannot be redirected with this feature:
ACD
Transferred
Department Group (all ring mode)
Door Box
Virtual Extension
Call Waiting/Camp-On
With Call Waiting, an extension user may call a busy extension and wait in line
(Camp-On) without hanging up. When the user Camps-On, the system signals the
busy extension with two beeps indicating the waiting call. The call goes through when
the busy extension becomes free. Call Waiting helps busy extension users know
when they have additional waiting calls. It also lets callers wait in queue for a busy
extension without being forgotten.
Callback
When an extension user calls a co-worker that does not answer or is busy, they can
leave a Callback request for a return call. The user does not have to repeatedly call
the unanswered extension back, hoping to find it idle.
Caller ID Call Return
The Caller ID Call Return feature allows the voice mail system to use Caller ID
information captured with the message to call and connect the person that left the
message with the voice mail user that is checking messages.
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