General Description Manual 5 - 1
Glossary of Terms / Standard Protocols and Applications
5Glossary of Terms / Standard Protocols and
Applications
SECTION 1 GLOSSARY OF TERMS
This section provides a list of terms that are used within this document.
audiotext - a pre-recorded message heard by system users.
Automated Attendant - the function of Intelligent Voice Mail that allows
UM8000 to answer and direct calls by playing greetings and responding to
touchtones. Callers listen to prompts and direct themselves to the person,
voice mailbox, or recorded information they need by pressing touchtones.
The automated attendant functions are:
o call handler
o call holding
o call screening
o inter-digit timeouts
o one-key connection from automated attendant subscriber list
o opening greeting
o operator assistance
o outside caller message editing
o primary or secondary answering
o rules-based call routing
o schedules
DTMF - Dual Tone Multi-Frequency, the technical name of the tones
generated by a touchtone telephone.
event - all UM8000 system operations, including errors.
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