11Section 5: Troubleshooting
Section 5: Troubleshooting
Refer to the section below according to which Gas Type you purchased.
Burner will not light
POSSIBLE CAUSE HOW TO FIX
Air in gas line If newly installed, it may take several attempts to purge air from line.
Debris in gas line Confirm gas line is clear and free of obstruction (insulation, dirt, excess
pipe sealer, water etc). Clearing line of debris may require help from a
professional.
Improper gas pressure Liquid Propane Units: Check if tank is low or empty, may need to refill or
replace.
Natural Gas Units: Have a gas professional confirm gas pressure.
Burner will not stay lit
POSSIBLE CAUSE HOW TO FIX
Improper gas pressure Liquid Propane Units: Check if tank is low or empty, may need to be
refilled or replaced.
Natural Gas Units: Have a gas professional confirm gas pressure.
Improperly applied fire media Media may be too dense; media will need to be reduced and evenly
spread.
Noise
Note: Only use gas hose supplied by the manufacturer as they have been tested for noise.
POSSIBLE CAUSE HOW TO FIX
Gas hose restrictions Remove any tight bends or kinks in gas supply hose.
Excessive gas flow Check gas regulator and reset if not within factory recommendations
(Refer to the subsection for your gas type in Section 3)
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