12Section 5: Troubleshooting
Unit is smoking
POSSIBLE CAUSE HOW TO FIX
Poor fuel quality Liquid Propane Units: Inspect propane tank and hose, one or both may
need to be refilled or replaced.
Natural Gas Units: Contact local gas company.
Excessive flame blockage Separate and spread media (rocks or glass) evenly to allow flames to
spread and pass-through media more evenly.
Improper air/fuel mixture Remove any foreign items or other combustible materials from unit and
check for proper orifice sizing.
Burner flame is too high or too low
POSSIBLE CAUSE HOW TO FIX
Incorrect gas supply pressure Liquid Propane Units: Inspect propane tank and hose, one or both may
need to be refilled or replaced.
Natural Gas Units: Contact local gas company.
Blocked burner ports or burner
orifice
Clear burner ports and orifice of foreign particles or debris and wipe
clean.
Improper orifice size Verify burner orifice is the proper size for the fuel being used. Consult with
factory by emailing support@hineighbor.com
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