◦ OE, L6, blank (unsupported HIC)
Possible loss of data access — If the controller you just installed shows one these
codes, and the other controller is reset for any reason, the second controller also could
lock down.
3. When the controller is back online, confirm that its status is Optimal and check the controller shelf’s
Attention LEDs.
If the status is not Optimal or if any of the Attention LEDs are on, confirm that all cables are correctly
seated and the controller canister is installed correctly. If necessary, remove and reinstall the controller
canister.
If you cannot resolve the problem, contact technical support.
4. If required, redistribute all volumes back to their preferred owner.
a.
Select Storage
› Volumes.
b.
Select More
› Redistribute volumes.
5.
Click Hardware
› Support › Upgrade Center to ensure that the latest version of SANtricity OS software
(controller firmware) is installed.
As needed, install the latest version.
6. If needed, collect support data for your storage array using SANtricity System Manager.
a.
Select Support
› Support Center › Diagnostics.
b. Select Collect Support Data.
c. Click Collect.
The file is saved in the Downloads folder for your browser with the name, support-data.7z.
What’s next?
Your controller replacement is complete. You can resume normal operations.
Canisters
Requirements for E5700 canister replacement
Before you replace an E5700 canister, review the requirements and considerations.
Canisters consist of three different types: power-fan canisters (power supplies) that supply a redundant power
source and adequate cooling in a 12-drive or 24-drive controller shelf or drive shelf; power canisters that are
used for power redundancy in a 60-drive controller shelf or drive shelf; and fan canisters that are used for
cooling the 60-drive controller shelf or drive shelf.
Power supply
The power supply replacement procedure is applicable for IOM replacements. To replace your
IOM perform the power supply replacement procedure.
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