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| Fixed Wireless Connections
Step 5 - Check lights
After you have successfully connected your modem please wait a couple of minutes for it to connect to the
network.
Once connected to the network, the Power, WAN & WiFi 2.4 – 5 lights will display a steady green light. The
internet light will be ashing.
Troubleshooting tips
If the DSL light on the NBN NCD device does not come on does not stop ashing:
1. Try connecting the modem to an alternative telephone wall socket in the property.
2. Try an alternative telephone cord to connect the NDC to the wall socket.
3. Ensure that all other devices are disconnected from your telephone sockets in the property. This includes
phones, fax machines, lters, splitters and extension cords.
If the lights on the modem aren’t on, ensure you have waited up to an hour from the time of connecting the NDC
and router. It can take this long for the activation to complete
If the modem is still not connected, please contact our technical support team for further assistance:
Technical Support
1800 733 368
7am – Midnight (Weekdays) AET
8am – 8pm (Weekends) AET
Overseas: +61390219630
WhatsApp: +61480096696
Final steps
After you’ve completed the steps to connect your NetComm NF18MESH modem, wait up to 20 mins to
connect to your devices. Once connected, run a test to check the speed of your connection at www.speedtest.
net
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