Frequently Asked Questions
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AirCard 785 Mobile Hotspot
General Questions
Review these general questions the hotspot.
Why is the signal indicator always low?
If reception for your hotspot is poor, try moving the hotspot to a location with a clear view of
the sky (for example, near a window).
Why is the download or upload speed slow?
Data transfer speed depends on signal strength and interfering radio sources like electrical
generators or other hotspot WiFi devices. Review the following possibilities:
• Check your signal strength and network type (for example, LTE 4G is generally faster
than 3G).
• Check WiFi interference by powering the hotspot off and on to find a better WiFi channel.
• Switch WiFi channel from 2.4 GHz to 5 GHz.
• If network signal is low, consider using external antennas or cradle the hotspot with
built-in high gain antennas.
How do I turn the hotspot off?
Press and hold the Power button for a few seconds.
The LCD is not lit. How do I know if the hotspot is still powered
on?
The LCD dims to save energy. The LED continues to flash slowly to indicate that the mobile
hotspot is still powered on. To wake up the LCD, press and quickly release the Power button.
How do I find my computer’s IP address?
The steps for finding your computer’s IP address depend on the operating system. If your
device runs an operating system not listed here, see the appropriate operating system
documentation.
To find the IP address on a Windows 7 , Windows Vista , or Windows XP device:
1. Open the command prompt window:
a. Select Start > Run.
b. Enter cmd or command and click the OK button.
2. At the command prompt, enter ipconfig and press the Enter key.
3. Write down the IP address for the entry that relates to the WiFi network connection.
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