Frequently Asked Questions
64
AirCard 785 Mobile Hotspot
To find the MAC address on a Windows 8 device:
1. In the Charms bar, select the Search icon.
2. Select Command Prompt.
3. At the command prompt, enter ipconfig /all and press Enter.
4. Write down the physical address for the entry that relates to the WiFi network connection.
It appears as a series of numbers and letters. This is the MAC address of your wireless
adapter.
To find the MAC address on a Mac OS X device:
1. From the Apple menu, select System Preferences > Network.
2. Select the wireless adapter that is connecting to the routing hardware.
3. Select Advanced.
4. Select Ethernet.
The Ethernet ID is displayed. This is the same as the MAC address.
What do I do if the WiFi network name doesn’t appear in the list
of networks?
If you do not see the hotspot’s WiFi networks from your WiFi-enabled device, try these
suggestions:
• Refresh the list of networks.
• Visit the WiFi options screen WiFi > Options. Make sure that WiFi Info on Home Show
radio button is selected.
• If the LCD is dark, the WiFi radio might be asleep. Press the Power button to wake the
hotspot.
• If the hotspot is tethered to your computer, make sure that WiFi is set to stay on when the
hotspot is tethered. See
How can I reset the hotspot? on page 64.
How can I reset the hotspot?
You can reset the hotspot to the factory settings. This is useful if you forgot your admin login
password for the hotspot web page.
If you reset the hotspot, all of your customizations are lost.
Note: When you reset the hotspot, any currently connected devices lose
access and must be reconnected after the hotspot restarts.
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