Troubleshooting
No lights are lit on the firewall
The firewall has no power.
• Make sure the power cord is properly connected to the firewall.
• Make sure the power adapter is properly connected to a functioning power outlet. If it’s in
a power strip, make sure the power strip is turned on.
• Make sure you are using the correct NETGEAR power adapter supplied with
your firewall.
Test light doesn’t turn off
After you plug in the power adapter, the Test light should turn on and then, after approximately
10 seconds, turn off.
• If the Test light does not go off, switch the firewall off for a few seconds, then on again.
Contact NETGEAR if this doesn’t solve the problem.
The Internet Link light doesn’t light up
The Power light is lit, but the Internet Link light isn’t lit.
• You have the wrong cable between the firewall and the modem. Use the cable that came
with the modem—not the one that came with the firewall.
There is no numbered Link light lit for a connected device
There’s a hardware connection problem.
• Make sure the cable connectors are securely plugged in at the firewall and the device.
• Make sure the connected device is turned on.
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