8
c. If you do not get an Internet connection with the modem
router, ask your cable Internet provider to look for
your modem router online, and do one of the following
depending on what your cable Internet provider tells you
about your modem router:
• If the modem router is not visible, your cable Internet
provider can give you instructions to verify why the modem
router does not connect with your high-speed Internet
service.
• If the modem router is visible to your cable Internet
provider, reboot the modem router. Check your online
status again.
Comcast Self-Activation
If you use Comcast XFINITY, you can set up Internet service by
using Comcast XFINITY’s self-activation process. If you are unable
to self-activate your modem router, call Comcast XFINITY customer
service. Aer you complete the setup, perform a speed test.
Before you start the self-activation process, make sure that your
account number, account phone number, and login information
(your email address or user name and password) are nearby.
¾ To activate your Internet connection with Comcast
XFINITY’s self-activation process:
1. Close all web browsers.
2. Launch a web browser.
You are redirected to the XFINITY self-activation page. If you
are not redirected to the XFINITY self-activation page, visit
www.comcast.com/activate.
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