NETGEAR NIGHTHAWK CM1000v2 - User Manual

Quick Start
Ultra-High Speed Cable Modem
Model CM1000v2
Package contents
Cable modem
Ethernet cable
Power adapter
BEFORE RETURNING THIS PRODUCT TO THE STORE
FOR ANY REASON, call NETGEAR Technical Support at
1-866-534-9377 or visit
https://kb.netgear.com/000061156/How-can-I-troubleshoot-my-cable-modem.
Cable modem LEDs
LED Description
Power
• Solid green. The cable modem is receiving power and is functioning
normally.
• Off. The cable modem is not receiving power.
• Solid red. The cable modem is too warm and might overheat.
Downstream
• Solid amber. One downstream channel is locked.
• Solid green. Two or more downstream channels are locked.
• Blinking green. The cable modem is scanning for a downstream channel.
• Off. No downstream channel is locked.
Upstream
• Solid amber. One upstream channel is locked.
• Solid green. Two or more upstream channels are locked.
• Blinking green. The cable modem is scanning for an upstream channel.
• Off. No upstream channel is locked.
Online
• Solid green. The cable modem is online.
• Blinking green. The cable modem is synchronizing with the cable provider’s
cable modem termination system (CMTS).
• Off. The cable modem is ofine.
Ethernet
• Solid green. A powered-on device is connected to the LAN port at 1000
Mbps.
• Blinking green. The port is sending or receiving trafc at 1000 Mbps.
• Solid amber. A powered-on device is connected to the LAN port at either
100 Mbps or 10 Mbps.
• Blinking amber. The port is sending or receiving trafc at either 100 Mbps
or 10 Mbps.
• Off. No device is connected to the LAN port.
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any
non-NETGEAR trademarks are used for reference purposes only.
Visit netgear.com/support to get your questions answered and access the latest
downloads.
You can also check out our NETGEAR Community for helpful advice at
community.netgear.com.
Customer-owned cable devices might not be compatible with certain cable
networks. Check with your cable Internet provider to conrm that this NETGEAR
cable device is allowed on your cable network.
If you are experiencing trouble installing your cable modem, contact NETGEAR at
1-866-874-8924.
Support and Community
The following table lists support contact information for cable Internet providers
that support your cable modem.
Cable Internet
Provider
Support Contact Information
Cox https://www.cox.com/residential/support/home.html
https://www.cox.com/activate
1-888-556-1193
Mediacom https://support.mediacomcable.com
1-855-Mediacom (1-855-633-4226)
Optimum https://www.optimum.net/support/contact-us
https://install.optimum.com/JointInstall
1-877-810-6750
Sparklight https://support.sparklight.com
1-877-692-2253
Spectrum https://www.spectrum.net/contact-us
https://activate.spectrum.net
1-833-267-6094
Xnity https://www.xnity.com/support/articles/activate-purchased-modem
http://xnity.com/activate
1-800-XFINITY (1-800-934-6489)

NETGEAR NIGHTHAWK CM1000v2 Specifications