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NETGEAR NIGHTHAWK CM2000 User Manual

NETGEAR NIGHTHAWK CM2000
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User Manual
Nighthawk® 2.5Gbps Multi-Gig Speed
Cable Modem
Model CM2000
NETGEAR, Inc.
350 E. Plumeria DriveMay 2020
San Jose, CA 95134, USA202-12065-01

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NETGEAR NIGHTHAWK CM2000 Specifications

General IconGeneral
Cables includedAC, LAN (RJ-45)
Quick start guideYes
WAN connectionEthernet (RJ-45)
Ethernet LAN (RJ-45) ports1
Product colorBlack
DC input voltage12 V
Weight and Dimensions IconWeight and Dimensions
Depth172 mm
Width94 mm
Height208 mm
Weight482 g

Summary

Support

Trademarks

NETGEAR and its logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.

Compliance and Conformity

Directs users to the NETGEAR website for regulatory compliance information.

Hardware Setup

Front Panel and LEDs

Details the status LEDs on the front panel of the cable modem for verification.

Rear Panel

Describes the connections and buttons located on the rear panel of the cable modem.

Label

Explains the information found on the cable modem's label, including login details.

System Requirements

Lists the necessary compatible operating systems and web browsers for installation.

Install and Activate Your Cable Modem

Guides users through the process of installing and activating the cable modem.

Manage Your Network

Log in to the cable modem

Provides instructions on how to access the cable modem's web interface for management.

Change the admin password

Details the procedure for changing the default administrator password for security.

View cable modem initialization

Explains how to track the cable modem's initialization process and channel status.

View cable modem status

Guides users on how to check the cable modem's current operational status and usage information.

View and clear event logs

Describes how to access and manage important event logs recorded by the cable modem.

Specify the cable connection starting frequency

Outlines the steps to manually set the cable connection starting frequency if required.

Reboot the cable modem

Explains how to restart the cable modem to refresh network connections.

Reset the cable modem to factory default settings

Details how to restore the cable modem to its original factory default configuration.

Troubleshooting

Use LEDs to Troubleshoot

Provides guidance on interpreting LED status lights for diagnosing issues.

Cannot log in to the cable modem

Offers solutions for common problems preventing access to the cable modem's interface.

Troubleshoot the cable internet connection

Helps resolve issues related to the cable modem's inability to connect to the internet.

Supplemental Information

Factory Settings

Lists the default settings configured on the cable modem at the factory.

Technical Specifications

Provides detailed technical specifications for the cable modem hardware.

Quick Start

Package Contents

Lists all items included in the Nighthawk 2.5Gbps Internet Speed Cable Modem package.

Start Here

Turn off and disconnect existing modems and routers

Instructs users to power down and disconnect any prior modem or router devices.

Connect a coaxial cable

Guides on connecting the cable modem to a cable wall outlet using a coaxial cable.

Connect the power adapter

Details the process of connecting the power adapter to the cable modem and an outlet.

Wait for the Online LED to light solid white

Describes the expected status of the Online LED during the modem's startup process.

Connect a router to your cable modem

Guides on connecting a router to the cable modem after initial setup and activation.

Collect the following information

Lists essential information needed for activating the cable modem service with an ISP.

Use the reset button on the back panel

Use the factory reset software button

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