To find the IP address on a Windows 8 device:
• Open the command prompt window:
• Select Start > Run.
• Enter cmd or command and click the OK button.
• At the command prompt, enter ipconfig /all and press the Enter button.
• Write down the physical address for the entry that relates to the wireless network connection. It appears as a series
of numbers and letters. This is the MAC address of your wireless adapter.
To find the MAC address on a Windows 8 device:
• In the Charms bar, click the Search icon.
• Select Command Prompt.
• At the command prompt, enter ipconfig /all and press the Enter button.
• Write down the physical address for the entry that relates to the wireless network connection. It appears as a series
of numbers and letters. This is the MAC address of your wireless adapter.
What should I do if the Internet speed is slow?
• Check the signal indicators on the router. If it shows weak signal, adjust the router's direction or move
• it close to a window to improve signal reception.
• If your device is connected to the router over Wi-Fi, adjust your device's position to receive better signal.
• Switch to Wi-Fi 5 GHz if it is supported by your device.
• Restart the router and your device and try again.
• If the issue persists, check the data consumption of the customer. Per system design, once the data allowance has
been maximized, the service would stop working.
• You may refer the customer to CS to see if they wish to upgrade.
Why can't I access the router's web-based management page?
• Ensure that your computer is connected to the router through an Ethernet cable or Wi-Fi.
• Ensure that your computer is set to obtain an IP address and DNS server address automatically.
• Restart your browser or try using another browser.
• If the problem persists, restore the router to its factory settings.
Why is the content displayed on the web-based management page not up to date?
Depending on your browser's cache, the content for your device on the web-based management page
may not be up to date. Manually clear your browser's cache (for example, open your browser and
choose Internet Options > General > Browsing history > Delete.) and re-launch the web-based
management page.
Does my router support 5 GHz Wi-Fi? How do I connect to its 5 GHz Wi-Fi?
• Yes. Your router supports 5 GHz Wi-Fi, which is faster and less sensitive to interference. However, it
does not penetrate walls as well as 2.4 GHz Wi-Fi and can only be used on devices that support 5 GHz Wi-Fi.
• If you have enabled the feature that prioritizes 5 GHz on your router, the 2.4 GHz and 5 GHz networks will share the
same network name and you will be automatically connected to the faster network. If this feature is disabled, two Wi-
To Next Page
Loading...
Need help?
General
