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ninjakitchen.com
TROUBLESHOOTING GUIDE
ORDERING REPLACEMENT PARTS
To order additional parts and attachments, visit our website: ninjaaccessories.com
or contact Customer Service: 1-877-646-5288.
There is sediment in my coee.
• If there is sediment at the bottom of the brewed coee, this may be due to using finely
ground coee in the permanent filter.
• To reduce the amount of sediment in the brewed coee, use a slightly coarser grind
or use a paper filter.
There are grounds in my coee.
• Either the permanent filter or a paper filter must be in place when brewing.
• Using too many grounds can cause the filter holder to overflow. Once cooled,
clean out the filter holder and refill using the appropriate amount of coee
(1 scoop per cup).
• Finely ground coee can clog the filter holder. For best brewing results, use
a medium-grind coee.
Brew basket drips even after the brew cycle is completed.
• The removable filter holder valve may be clogged. Rinse the filter holder with
tap water and press the valve repeatedly until the clog is cleared.
Paper filter is folding over.
• The unit is designed to take a #4 cone filter. Be sure you are using this size and shape,
as larger sizes may fold over. Allow the filter holder to cool before handling. Be sure the
paper filter is folded along its two seams and is pressed firmly into the filter holder.
Alternatively, you can wet the sides of the paper filter to temporarily adhere it to the
filter holder.
• If the problem persists, try using the permanent filter instead of a paper filter.
NOTE: When using a paper filter, DO NOT use the permanent filter.
What impacts coee brew volume?
• When you make hot coee, the coee grounds will absorb some of the water that is
brewed, resulting in slightly less brewed coee than amount of water used. The more
coee you use, the more water will be absorbed.
Coee is weak
• For a stronger coee, use the Rich Brew setting, try darker-roast grounds, or use the
permanent filter rather than a paper filter. If you want an even bolder flavor, you can
add more coee grounds. Additional grounds do absorb water, so you may get more
concentrated coee but overall less liquid volume.
Coee is strong
• For milder coee, try the Classic Brew setting using light-roast grounds and a paper
filter rather than the permanent filter. If you want an even milder flavor, you can put
fewer grounds in the filter holder.
Brew will not start.
NOTE: The brew will begin, pause, and then continue. This process is used to evenly
saturate the coee grounds.
• Ensure the unit is powered on and the display is illuminated. If there are no lights, the
machine is not getting power. Try a dierent outlet and press the Power button.
• Check to make sure there is water in the water reservoir.
• Make sure the carafe is in place. The brewer will not dispense coee if the carafe is not
in place. If it is not in place, the brew will remain in the brew basket, which could lead
to overflow.
• If the brew still does not start, it may be time to run a clean cycle. Please refer to the
Descaling Your Ninja® Coee Brewer section.
Brew cycle is too slow.
• A full carafe brew will take approximately 12–15 minutes. If a full carafe brew takes longer
than expected, you may need to descale your unit.
Carafe overflowed.
• The carafe may not have been empty prior to brewing, or the water level exceeded
the Max Fill line on the water reservoir prior to brewing. Reminder, do not add additional
water to the reservoir after a brew or cleaning cycle has already started.
• For Classic brew, the carafe holds 60 fl. oz. To avoid overflows, make sure carafe is empty
prior to brewing and the water reservoir is not filled past the 12-Cup Line.
Brew basket overflowed.
• Check that the carafe is in place with the lid secured. If the carafe is in place, the bottom
of the filter holder may be clogged. This can happen with finely ground coee
or too many coee grounds in the filter holder. Wash brew basket pieces per the
Care & Maintenance instructions
• Medium-grind coee is recommended.
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