TROUBLESHOOTING
GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn
power o and unplug unit before troubleshooting.
Motor does not start or Stacked Blade Assembly does not rotate.
• Make sure the pitcher is securely placed on motor base.
• Make sure the lid is securely on the pitcher in the correct position (arrows aligned).
• If the unit is turned off, press the Power button to turn on.
• Check that the plug is securely inserted into the electrical outlet.
• Check the fuse or circuit breaker.
• Make sure the unit is not overloaded. If it is overloaded, it will stop and the Power light will
flash. Unplug and wait approximately 15 minutes before using again.
• If the unit has overheated, unplug and wait approximately 15 minutes before using again.
Food is chopped too fine or is too watery.
• The food has been over-processed. Try using the PULSE button for more controlled processing.
Food collects on lid or sides of pitcher.
• The mixture is too thick. Add more liquid.
You cannot create snow from ice.
• DO NOT use ice that has been sitting out or has started to melt. Use ice straight from the
freezer.
• Start with a few pulses and then use a continuous blending cycle.
You get an “--” message.
• Your Ninja
®
Professional Touchscreen Blender is able to switch between AUTO-iQ and
MANUAL modes. You may be trying to use a program that is not available for use with the
mode you have selected. Only those programs available for each mode will illuminate.
Unable to access Manual programs.
• The unit will automatically default to AUTO-iQ
®
mode. To switch from AUTO-iQ to MANUAL
mode, press the Mode button once to switch it from AUTO-iQ to MANUAL. Once pressed,
MANUAL will illuminate and the PULSE, LOW, and HIGH settings will be ready for use.
• To return the unit to AUTO-iQ mode, simply press the Mode button again.
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