16 17SG ninjakitchen.sg | MY ninjakitchen.my
SG +65 800 120 5111 | MY +60 1800 803 915
TROUBLESHOOTING GUIDE
• Why won’t the temperature go any higher?
The max temperature is 240˚C for Max Crisp. The max temperature is 200˚C for all
other functions.
• How long does it take to preheat, and how will I know when it’s done?
We recommend 3 minutes of preheating. To preheat, select desired function and
temperature, set time to 3 minutes, and press Start/Stop
• Should I add the ingredients before or after preheating?
For best results, let the unit preheat for 3 minutes before adding ingredients.
• When should I use Max Crisp instead of Air Fry?
For best results, use Max Crisp when cooking prepackaged frozen foods such as french
fries or chicken nuggets.
• Do I need to defrost frozen foods before air frying?
It depends on the food. Follow package instructions.
• How do I pause the countdown?
The countdown timer will pause automatically when you remove the pan from the unit.
Pressing Start/Stop during cooking will stop the cooking function and reset the timer.
• Is the pan safe to put on my worktop?
The pan will heat during cooking. Use caution when handling, and place
on heat-safe surfaces only.
• How do I know when to use the crisper plate?
Use the crisper plate when you want food to come out crispy. The plate elevates the
food in the pan so that air can flow under it to cook ingredients evenly.
• My food didn’t cook.
Make sure the pan is fully inserted during cooking. For consistent browning, make sure
ingredients are arranged in an even layer on the bottom of the pan with no overlapping.
Shake to toss loose ingredients for consistent crispiness. Cook time and temperature
can be adjusted at any time during cooking. Simply press the TIME or TEMP buttons
and rotate the dial.
• My food is over-cooked.
For best results, check progress throughout cooking, and remove food when desired
level of brownness has been achieved. Remove food immediately after the cook time
is complete to avoid overcooking.
• Why do some ingredients blow around when air frying?
Occasionally, the fan in the unit will blow lightweight foods around. Use toothpicks to
secure loose lightweight food, like the top slice on a sandwich.
• Can I air fry fresh battered ingredients?
Yes, but use the proper breaded coating technique. It is important to coat foods first
with flour, then with egg, and then with bread crumbs. Be sure to press the bread
crumbs onto the food so they stick in place. Loose coating may be blown o by the
unit’s powerful fan.
• Why is the unit beeping?
The cooking function is complete.
• The screen went black.
The unit is in standby mode. Press the power button to turn it back on.
• An “E” message appears on display screen.
The unit is not functioning properly. Please contact Customer Service at
SG
+65 800 120 5111
– MY
+60 1800 803 915
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