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Warranty Terms
Warranty Period
1. Customers are entitled to a replacement or free repair service in case of any quality defect(s)
found in the product within 15 days upon receipt of the product.
2. Customers are entitled to free repair service from NIPUS for any product proven to be defective
in material or workmanship, resulting in product failure during normal consumer usage and
conditions within the valid warranty period. The warranty period is 12 months, counting from the
date of sale. However, the warranty period may vary based on the product component and the
country of purchase. For detailed warranty information, please contact our after-sales service team
via email at support@nipuslife.com.
Warranty Exclusions
1. Products that have undergone unauthorized repair, misuse, collision, neglect, mishandling,
soaking, accident, or unauthorized alteration are not covered by the warranty.
2. Products that have been subjected to improper use or have had their labels or security tags torn
off or altered are not covered by the warranty.
3. Products whose warranty period has expired are not covered by the warranty.
4. Products damaged due to force majeure events, such as fire, flood, lightning, etc., are not
covered by the warranty.
Warranty Claim Procedure
1. If any failure or problem occurs with your product after purchase, please contact us on Wayfair,
or you can always reach out to NIPUS's customer service through email at support@nipuslife.com
or visit our website at www.nipuslife.com.
2. NIPUS's customer service will guide you through the entire service procedure regarding any
product issues or problems you have encountered. NIPUS reserves the right to reexamine damaged
or returned products.
Contact Card
Website: www.nipuslife.com
Email: support@nipuslife.com
Phone: +1 (818) 600-2502
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