CONFIDENTIAL 
 4 (15) 
Customer Care Europe, Middle East & Africa  NAM-2  Repair Hints 
Technical Services / SCCE Training Group    Version 2.0 Approved 
© 2004 Nokia Corporation 
03/03/2004  
 
© NMP 2004 
 Checked by: 
SCCE 
Approved by: 
SCCE Training Group 
ESD Protection requirements 
 
 
Electrostatic discharge can easily damage the sensitive 
components of electronic products. Therefore, every Service 
Partner has to take care of at least some precautions, such as ESD 
restricted area, floor, table, covering, chair(s), shoes or 
wristbands.
 
 
For further information refer to the Partner Web Site document 
“Service Partner Requirements” 
example configuration of an epa-area  
source: www.armeka.com
 
example configuration of a workbench 
source: www.warmbier.com 
 
example workbench and testers 
source: http://www.armekaengineering.com