Service Level
Customer Interface
Provided by the TPM on behalf of Nokia and therefore Nokia receive TPM Invoice.
Call Scheduling
Provided by the TPM on behalf of Nokia and therefore Nokia receive TPM Invoice.
On Site Swap Out
Provided by {or organised by} TPM on behalf of Nokia and therefore Nokia receive TPM
Invoice.
Product Repair
Provided by TPM on behalf of Tatung and therefore Tatung Service receive TPM Invoice.
Return to Customer after repair
Provided by TPM on behalf of Tatung and therefore Tatung Service receive TPM Invoice.
Repair Standard
Europe
000 – 030 days As New in all respects
031 – 365 days Near New
{As New plastics but re-use packaging}
2
nd
and 3
rd
Years Like for Like
{Plastics cleaned as much as possible and re-use packaging}
United States
000 – 030 As New in all respects
031 – 090 Near New
{As New plastics but re-use packaging}
091 – 365 Like for Like
{Plastics cleaned as far as possible and re-use packaging}
2
nd
and 3
rd
Years Like for Like
{Plastics cleaned as far as possible and re-use packaging}
Repair Level
Electronic Specification
As per manufactured as identified in the Service Manual.
Alignment / Adjustments
As per manufactured as identified in the Service Manual.
Front of Screen Performance
As per manufactured as identified in the Service Manual.
Engineering Level
As per Engineering Change Notes issued from Tatung Service via Henning Gronroos in
Salo.
Turn Around Time
5 Working Days
To Next Page
Loading...
