nokia
CONNECTING PEOPLE
PAGE 5 (22) Approved 1.0
CMO Operations & Logistics
MGR
WW Service Solutions & Development
Bochum / Germany CONFIDENTIAL 17.3.2005
3. PATHFINDER FOR WORKSHOP STAFF
In addition to the information in this Service Manual, there are several instructions and information, which have to
be followed. Main documentation database is
NOKIA Online with the purpose of serving different multimedia
content, like video clips or interactive tutorials.
It is mandatory to watch for newest technical and organizational information on a daily basis to be updated as
required (see “Latest files in Support Library”). Every new information has to be processed and implemented as
soon as possible.
When logged into NOL you can also find needed information in different folder like:
Support Library
Phones
Service Manuals
Service Bulletins
Software
Repair Information
Level 1&2 e-learning (former NOKIA CarePoint) on NOKIA Online
Former NOKIA CarePoint
content, such as
• Online Troubleshooting
• Product informations
• Videos – Disassembly/Assembly
can be found on
NOKIA Online
NOKIA Online
Care Services
Training
Phone Models
Level 1&2 e-learning courses offer a quick overview of the NOKIA phone and support for how to repair and use the
phone:
Overview & Guides
Basic information about the
phone, features and technologies
Disassembly & Assembly
Instructions to disassemble and
assemble the phone
Troubleshooting
Step-by-step instructions on how to
locate and repair the most common
problems with the phone
To reduce the server traffic it is recommended to download newest version of huge files like videos, Phoenix
packages or Service Manuals only once and distribute it internally for further use.
Service Manual 6021 Level 1&2 Copyright © 2005 NOKIA Corporation. All rights reserved.
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