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Nokia Mobile Phones Customer Care EMEA 
 
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Technical Services, Repair Concepts  Confidential    19.12.2003
 
10.   LEGEND FOR QUICK TROUBLE SHOOTER 
This legend is valid for all parts of the Quick Trouble Shooter 
Follow the steps until the problem is solved. If this doesn’t help, you are not authorized to go forward. 
Only underlined components ( e.g. I002
) can be changed. 
 
The start point of repair activities regarding the appeared fault symptoms.  
 
Follow the arrows step by step 
 
Pads or contacts: Check optical and mechanical condition particularly 
regarding to corrosion. Clean if necessary. 
 
Measure component for electrical functionality and change, if needed. 
(Level 2 only) 
 
Pads or contacts: Check optical and mechanical condition particularly 
regarding to corrosion. Clean with ESD brush only, if necessary.  
 
No more actions possible send product to the appropriate service partner 
with higher service level. 
Service Manual 6820 Level 1&2  Copyright 2003 © Nokia Corporation