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 CONNECTING PEOPLE 
PAGE 2 (28)  Approved 1.0
Nokia Mobile Phones Customer Care EMEA 
 
DJk
Technical Services, Repair Concepts  Confidential    19.12.2003
 
TABLE OF CONTENT 
                         Page 
1.
  INTRODUCTION......................................................................................................................................3 
2.  GENERAL REPAIR INFORMATION ...................................................................................................4 
3.  PATHFINDER FOR WORKSHOP STAFF............................................................................................ 5 
4.  EXPLODED VIEW AND COMPONENT DISPOSAL..........................................................................6 
5.  SPARE PARTS LIST.................................................................................................................................7 
6.  SERVICE TOOLS....................................................................................................................................10 
7.  SW-UPDATE............................................................................................................................................12 
8.  DISASSEMBLY INSTRUCTIONS (ALSO SEE THE VIDEO CLIPS ON CARE POINT)............13 
9.  KEYDOME EXCHANGE INSTRUCTIONS........................................................................................18 
10.  LEGEND FOR QUICK TROUBLE SHOOTER..............................................................................19 
11.  QUICK TROUBLE SHOOTER PART 1 ..........................................................................................20 
12.  QUICK TROUBLE SHOOTER PART 2 ..........................................................................................21 
13.  QUICK TROUBLE SHOOTER PART 3 ..........................................................................................22 
14.  INFRARED AND BLUETOOTH GONOGO TEST ........................................................................23 
15.  CAMERA GONOGO TEST................................................................................................................24 
16.  GONOGO TEST ..................................................................................................................................25 
17.  BATTERY TEST.................................................................................................................................. 25 
18.  SERVICE NOTES................................................................................................................................26 
19.  FORWARDING OF REPAIRS TO SERVICE LEVEL 3 OR 4 SUPPLIERS............................... 27 
20.  ESD PROTECTION REQUIREMENTS...........................................................................................28 
 
CHANGE HISTORY 
 
Status  Version No.  Date  Comments 
Draft 0.1 17.11.2003  Initial draft 
Approved 1.0 19.12.2003  approval 
     
     
 
Service Manual 6820 Level 1&2  Copyright 2003 © Nokia Corporation