nokia
CONNECTING PEOPLE
PAGE 2 (28) Approved 1.0
Nokia Mobile Phones Customer Care EMEA
DJk
Technical Services, Repair Concepts Confidential 19.12.2003
TABLE OF CONTENT
Page
1.
INTRODUCTION......................................................................................................................................3
2. GENERAL REPAIR INFORMATION ...................................................................................................4
3. PATHFINDER FOR WORKSHOP STAFF............................................................................................ 5
4. EXPLODED VIEW AND COMPONENT DISPOSAL..........................................................................6
5. SPARE PARTS LIST.................................................................................................................................7
6. SERVICE TOOLS....................................................................................................................................10
7. SW-UPDATE............................................................................................................................................12
8. DISASSEMBLY INSTRUCTIONS (ALSO SEE THE VIDEO CLIPS ON CARE POINT)............13
9. KEYDOME EXCHANGE INSTRUCTIONS........................................................................................18
10. LEGEND FOR QUICK TROUBLE SHOOTER..............................................................................19
11. QUICK TROUBLE SHOOTER PART 1 ..........................................................................................20
12. QUICK TROUBLE SHOOTER PART 2 ..........................................................................................21
13. QUICK TROUBLE SHOOTER PART 3 ..........................................................................................22
14. INFRARED AND BLUETOOTH GONOGO TEST ........................................................................23
15. CAMERA GONOGO TEST................................................................................................................24
16. GONOGO TEST ..................................................................................................................................25
17. BATTERY TEST.................................................................................................................................. 25
18. SERVICE NOTES................................................................................................................................26
19. FORWARDING OF REPAIRS TO SERVICE LEVEL 3 OR 4 SUPPLIERS............................... 27
20. ESD PROTECTION REQUIREMENTS...........................................................................................28
CHANGE HISTORY
Status Version No. Date Comments
Draft 0.1 17.11.2003 Initial draft
Approved 1.0 19.12.2003 approval
Service Manual 6820 Level 1&2 Copyright 2003 © Nokia Corporation