Nokia 6820 - Forwarding of Repairs to Service Level 3 or 4 Suppliers

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CONNECTING PEOPLE
PAGE 27 (28) Approved 1.0
Nokia Mobile Phones Customer Care EMEA
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Technical Services, Repair Concepts Confidential 19.12.2003
19. FORWARDING OF REPAIRS TO SERVICE LEVEL 3 OR 4 SUPPLIERS
We recommend using the offered swap phone cartons as described in Spare Parts SB-004.
Always Protect the window with a protection film. Put the unit under the stretch film.
Add repair documentation e.g. filled-in service note
into the swap carton.
Fold the swap carton as shown in Spare Parts SB-004.
There are two different sizes of swap cartons for common mobile phones.
Service Manual 6820 Level 1&2 Copyright 2003 © Nokia Corporation