What to do if NORBIT Industrial Equipment sonar or GUI does not behave as expected?
If the NORBIT Industrial Equipment sonar or GUI is not behaving as expected, perform a factory reset. Select 'Set Sonar Factory Defaults' on the Connection dialog to clear the configuration.
Why NORBIT WINGHEAD Industrial Equipment cannot connect to the sonar?
If you're unable to connect to the NORBIT Industrial Equipment sonar, here are a few things to check: * Verify the SIU is powered on. * Ensure cable connections are free from corrosion, properly secured, and that pins are not bent. * Check for IP address conflicts. The network card on the PC should be configured to 192.168.53.XXX where XXX is neither 100 (INS) nor the sonar serial number. * If using a network switch, bypass it and connect directly to the computer to check for faults with the switch. * Reboot the PC, wait 30 seconds, then power-cycle the system. * Open Windows Command Prompt and type `ping 192.168.53.XX` (XX being the last 2 digits of the sonar serial number) to see if the sonar is detectable by the acquisition PC. * Ground SIU.
What to do if NORBIT WINGHEAD Industrial Equipment sonar does not power up, or power is lost during operation?
If your NORBIT Industrial Equipment sonar doesn't power up or loses power during operation: * Check the power supply voltage with a voltmeter. * Depending on the power source, check the battery/inverter for failure and replace it. * If the power is 28V, the power LED on the SIU will blink at 5Hz. Test the system using an alternative power source, such as power from a wall outlet or a fully charged battery.
How to fix NORBIT Industrial Equipment when there is no timing in the sonar or GUI timing line is red?
If there is no timing in the NORBIT Industrial Equipment sonar or the GUI timing line is red: * Check the pins on the cable and SIU. If a pin is bent, VERY gently bend it back. *This may result in damage, so do so at own liability* * Go to INS Tools > Sky Plot and check that satellites are detected on both GNSS antennas. * Check that the PPS LED on the SIU is blinking at 1Hz. * If satellites are detected but the LED is not blinking at 1Hz, open POSView and check COM4 output to verify that it is configured to output NMEA ZDA at 1Hz, 9600 baud.
How to resolve data quality issues (motion artefacts, etc.) in NORBIT Industrial Equipment?
If you're experiencing data quality issues like motion artifacts with your NORBIT Industrial Equipment: * Ensure that multiple network cards (Wi-Fi and wired) are NOT connected to the same subnet, as this causes duplication of navigation data in the files. * Review the physical installation, ensuring that the mounting structure is rigid and free from vibration. * Check that there is no independent movement between GNSS antennas, and review the antenna separation (2m is ideal). * Review offsets and positioning quality. * Review the Data Quality Control Checklist.
What causes NORBIT WINGHEAD sonar display freezes and data packets are dropped?
If the NORBIT Industrial Equipment sonar display freezes and data packets are dropped: * Run Windows Task Manager to check if unnecessary programs or processes are consuming excessive network bandwidth. * Replace bad switch, hub or cable. * Update the computer network card driver. * Select Set Sonar Factory Defaults on the Connection dialog.
What to do if Lower Gate is beyond expected depth, but no bottom is detected in NORBIT WINGHEAD Industrial Equipment?
If the Lower Gate is beyond the expected depth, but no bottom is detected in NORBIT Industrial Equipment, lower the upper gate closer to the expected bottom.
Why there is no sonar data in PDS or EIVA for NORBIT Industrial Equipment?
If there is no sonar data in PDS or EIVA for NORBIT Industrial Equipment, ensure that Force Push is checked under Connection settings in GUI.
Why NORBIT WINGHEAD system status shows faults?
If the system status of your NORBIT Industrial Equipment shows faults: * Check that cables are secure and tight. * Check for bent pins on the cable and SIU. * Low-quality power supplies may cause this issue. Try an alternative power source. * There may be a damaged sonar cable. * Ground SIU.
What to check if IMU is connected but there is no sonar connected in NORBIT WINGHEAD Industrial Equipment?
If the IMU is connected but there is no sonar connected in your NORBIT Industrial Equipment setup: * Check cable connections and re-seat if necessary. * There may be a possible IP address conflict. Check network settings. * Ensure that GUI and BathyProxy are allowed in Windows Firewall. * Ground SIU.
General| Operating Frequency | 200-400kHz |
|---|---|
| Beamwidth Along Track | 0.5° |
| Beamwidth Across Track | 1.0° |
| Number of Beams | 256 |
| Depth Range | 1 - 300m |
| Power Supply | 24-48 VDC |
| Storage Temperature | -20°C to +60°C |
| Interface | Ethernet |
Describes sonar technology and WINGHEAD/WBMS series.
Highlights benefits of cylindrical array, integrated INS, and STX.
Guidance on system care, cleaning, and obtaining assistance.
Details power needs for various sonar models.
Describes sonar head and SIU components.
Best practices for installing sonar and antennas.
Steps for setting up two sonars.
Defines key reference points and mounting offsets.
Guide to installing GUI, setting up network.
Details INS tools, setup wizard, calibration, and status.
Explains sonar parameters like Gate Mode, Backscatter, and Tx Pulse.
Diagnosing and resolving sonar, GUI, and INS connectivity issues.
Troubleshooting data quality degradation and timing problems.
Guides for integrating with common acquisition software.
Concise setup procedures for standalone and dual head systems.
Detailed physical dimensions and connector pinout information.
Dimensions for mounting brackets and poles.
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