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Nortel BM450 User Manual

Nortel BM450
102 pages
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BCM450
Business Communications Manager
Document Status:Standard
Document Number: NN40160-700
Document Version: 01.01
Date: August 2008
BCM450 Troubleshooting Guide

Table of Contents

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Nortel BM450 Specifications

General IconGeneral
ModelBM450
VoIP SupportYes
SpeakerphoneYes
TypeBusiness Telephone System
FeaturesCall forwarding
Lines4
DisplayLCD
Extensions8
Display Lines2
NetworkingEthernet
PowerAC adapter

Summary

Chapter 2 Initial Troubleshooting

Chapter 3 Hardware Troubleshooting

Resetting to Factory Settings

Outlines procedures for resetting the BCM450 to factory default configurations (Level 1 & 2).

Chapter 4 Software Troubleshooting

Verifying Software Version and Keycodes

Guides on checking the BCM450 software version and installed keycodes for feature verification.

Checking Line Programming

Details how to review line and trunk programming using Element Manager.

Restoring System Data

Explains procedures for restoring system data from archives or to factory defaults.

Chapter 5 Advanced Troubleshooting

Analog Trunk Dial Out Issues

Provides steps to troubleshoot problems with dialing out from an analog trunk.

SIP/H323 VoIP Trunk Dial Out Issues

Offers troubleshooting steps for issues preventing dialing out from SIP or H323 VoIP trunks.

IP Set Registration Problems

Addresses common causes and solutions when IP sets fail to register with the BCM450.

Keycode Installation Errors

Guides on resolving issues related to installing keycodes or invalid keycode applications.

Digital Trunk Dial Out Issues

Outlines troubleshooting steps for problems with dialing out from a digital trunk.

Chapter 6 Recovery Trees

Chapter 8 Troubleshooting Tools

Command Line Interface (CLI) Access

Covers methods and modes for accessing the BCM450 Command Line Interface for configuration and diagnostics.

Chapter 11 Frequently Asked Questions

Backup, Restore, and Reset Operations

Answers common questions about backing up, restoring data, and resetting the BCM450 system.

Fault Management and Alarms

Explains how to view, acknowledge, and clear system alarms.

Chapter 12 Contacting Technical Support

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