What to do if Nortel Telephone agent can't log on?
To resolve Nortel Telephone agent log on issues, ensure that the agent ID and password match. Also, verify that the agent isn't already logged on to a different telephone and that another agent isn't logged on to the current telephone.
Why can't I change skillset properties on my Nortel Telephone?
If you're experiencing problems changing skillset properties on your Nortel Telephone, it may be because the call center skillset is enabled. You must disable the call center skillset before making any changes to the skillset properties. If the skillset mailbox has the wrong extension number, refer to “Determining a skillset mailbox number” on page 56 for how to determine a skillset’s extension number.
What to do if Nortel Telephone System shows 'Server Unreachable. Restarting...'?
If your Nortel Telephone System displays 'Server Unreachable. Restarting...', verify that you've entered the correct Netmask and gateway IP addresses. If these settings are correct and the issue persists, it's recommended to contact your system administrator for further assistance.
Why Nortel Telephone System displays 'Invalid Server Address'?
The 'Invalid Server Address' message on your Nortel Telephone System indicates that the S1 is incorrectly configured with an IP address of a system network adapter other than the published IP address.
How to fix 'Server: No Ports Left' on Nortel BCM50?
The message 'Server: No Ports Left' on your Nortel Telephone System will remain until a port becomes available. Power cycle the telephone once a port is available. To obtain more ports, you might need to install additional VoIP keycodes. Consult the BCM50 Keycode Installation Guide for instructions.
What does 'New Set' mean on Nortel BCM50?
The 'New Set' message on your Nortel Telephone System indicates that the telephone hasn't been connected to the system before and needs to be registered.
General| Maximum Users/Extensions | 50 |
|---|---|
| Voicemail | Yes |
| Voicemail Ports | 4 |
| Supports SIP Trunks | Yes |
| Power Supply | 100-240VAC, 50/60Hz |
| Features | Call forwarding, conferencing, auto attendant |
| Operating Temperature | 0 to 40°C (32 to 104°F) |
| Humidity | 10 to 90% relative humidity, non-condensing |
Explains the objective and intended use of the BCM50 Troubleshooting Guide.
Defines the intended users and necessary knowledge for utilizing this guide.
Describes the organization and layout of the troubleshooting manual.
Lists and defines technical abbreviations used throughout the document.
Explains the meaning of symbols, icons, and formatting conventions within the guide.
Lists other relevant Nortel publications and resources for further information.
Provides a map of the troubleshooting tasks covered in this chapter.
Highlights the importance of system installation, maintenance, configuration, and normal behavior knowledge.
Emphasizes maintaining network configuration information for effective problem isolation.
Explains the process of establishing a baseline for network performance analysis.
Outlines the procedures and topics covered in the hardware troubleshooting chapter.
Guides users through checking power, LEDs, wiring, and keycodes for hardware issues.
Detailed steps for testing main units, expansion units, MBMs, ATA2, and restarting the system.
Instructions for resetting the BCM50 system to factory default settings.
Lists the software-related troubleshooting tasks detailed in this chapter.
Methods for checking the installed software version and verifying keycodes for features.
Guides on verifying and troubleshooting line and trunk programming settings in Element Manager.
Steps to restore system data from an archive or to factory defaults.
Procedures for viewing software inventory and obtaining system updates.
Overview of the advanced troubleshooting examples covered in this chapter.
Example scenario and steps for resolving issues with dialing out from analog trunks.
Example scenario and steps for resolving issues with dialing out from SIP or H323 VoIP trunks.
Example scenario and steps for troubleshooting IP sets failing to register with the BCM50.
Example scenario for resolving issues with installing keycodes or invalid keycode applications.
Example scenario and steps for resolving issues with dialing out from digital trunks.
Example scenario for troubleshooting problems with MeetMe Conferencing commands or busy status.
Lists the methods for downloading BCM50 software and related information.
Instructions for accessing and downloading applications and documentation from the BCM50's web interface.
Information on how to obtain software updates and downloads directly from the Nortel website.
Overview of the diagnostic tools available for BCM50 troubleshooting.
Details on using Element Manager to view and manage BCM50 system services.
Guides on monitoring system status, quality of service, and performance metrics.
Description of BCM Monitor, Ping, Trace Route, and Ethernet Activity utilities for diagnostics.
Information on system alarms, logs, and traps for troubleshooting problems.
Procedure for configuring the level of reporting for dropped ISDN or VoIP calls.
Lists external resources recommended for troubleshooting BCM50 issues.
Provides access to Partner Bulletins for technical information and support.
Instructions on searching the Nortel Knowledge Base for technical documents, solutions, and software.
Lists the categories of frequently asked questions covered in this chapter.
Answers common questions regarding database backup, restoration, and system reset procedures.
Addresses questions related to password protection and recovering a lost password for the BCM50.
Covers fault management, alarms, logs, system health, configuration, and status information.
Outlines the steps and information required before contacting technical support.
Details the essential information needed to effectively troubleshoot issues with technical support.
Provides information on contacting Nortel support via website, phone, specialists, and distributors.
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