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BCM50 Troubleshooting Guide
Chapter 1
Introduction
The Nortel Business Communications Manager 50 (BCM50) provides private network and
telephony management capability to small and medium-sized businesses. The BCM50 system
integrates voice and data capabilities, IP Telephony gateway functions, and data-routing features
into a single telephony system. It also enables you to create and provide telephony applications for
use in a business environment.
Purpose
This guide provides procedural information to help you troubleshoot and isolate problems in your
BCM50 network.
Audience
The BCM50 Troubleshooting Guide is for use by network administrators responsible for
maintaining BCM networks that include BCM50 devices. This guide is also useful for network
operations center (NOC) personnel supporting a BCM50 managed services solution. To use this
guide, you must:
• be an authorized BCM50 administrator within your organization
• know basic Nortel BCM50 terminology
• be knowledgeable about telephony and IP networking technology
Organization
This guide is organized for easy access to information that explains the troubleshooting procedures
associated with using the BCM50 system. This guide contains information on the following topics:
• Initial Troubleshooting on page 15
• Hardware Troubleshooting on page 17
• Software Troubleshooting on page 37
• Advanced Troubleshooting on page 51
• Downloading Software on page 69
• Troubleshooting Tools on page 73
• Understanding system messages on page 75
• Useful Troubleshooting Links on page 77
• Frequently Asked Questions on page 79
• Contacting Technical Support on page 89
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