10. Trouble Shooting Problem Solving
Before contacting your local service centre, please read the tips below carefully.
If the problem persists after completing the following procedure, please contact
your local product distributor or service centre for further instructions.
1. No message displayed on the front display. (The product will not switch on.)
• Check the main power cable and make sure it is plugged into a suitable
power outlet.
• Check that the mains supply is switched on.
• Connect the power cable to a different power outlet.
• Check that the power switch is on at the rear of the product. (where
applicable)
2. No picture
• Make sure that the product is powered on and in operation mode. (Press the
POWER button)
• Make sure that the AV/HDMI/YUV cable is firmly connected to the TV.
• Make sure that the cable is properly connected to the product.
• Be sure to activate channel search.
• Check the brightness level of the TV.
• Check if the channel is currently on air. Contact the broadcaster to ensure
that the channel is running.
3. Poor picture/sound quality
• Make sure there is no mobile phone or microwave oven near the product.
4. No or poor sound
• Check that your AV/HDMI cable is connected correctly.
• Check the volume levels of your TV set and the product.
• Check if the product or TV is on mute.
• Check audio type or soundtrack option. (where applicable)
5. Remote control does not operate.
• To control the product, the top end of the remote control should point directly
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