Nova Max

36
Display What it Means What to Do
Monitor
does not
turn on after
inserting a
test strip.
• Teststripisinserted
upside down or not
completely in.
• Batteryisdead.
• Batteryisinstalledin-
correctly or there is no
battery in the monitor.
Insert the test strip
correctly with the Nova
name and white tip fac-
ing up and out.
Replace the battery.
Check that the battery is
correctly installed with
the “+” sign facing you.
Call Customer Service
1-800-681-7390, 24
hours a day, 7 days a
week.
Monitor
does not
begin test
countdown
after apply-
ing a blood
sample.
• Notenoughblood
sample.
• Sampleappliedafter
monitor automatically
turned o.
• Teststripmaybe
damaged.
• Monitormaynotbe
working properly.
Repeat the test with a
new test strip.
Repeat the test with a
new test strip.
Repeat the test with a
new test strip.
After 3 attempts, call
Customer Service at
1-800-681-7390,
24 hours a day, 7 days a
week.
Displays, Meanings, Actions