NOVO 485HE Series - User Manual

Canada West
855 Park St.
Unit 1
Regina, SK S4N 6M1
Canada East
490 Pinebush Rd.
Unit 1
Cambridge, ON N1T 0A5
U.S.A.
56 Lightcap Rd.
Pottstown, PA 19464
9760 Mayower Park Drive,
Suite 110
Carmel, IN 46032
4645 McDowell Rd. W
Suite 106
Phoenix, AZ 85035
IAPMO R & T Certified
against CSA B483.1
IAPMO R & T Certified
against NSF/ANSI 44
Owners Manual
NovoSoft 485HE
(For models before August 2019)
Upow Softener Manual
1. Page 22 of this manual contains important maintenance procedures for the continued proper
operation of your unit. These MUST be performed regularly for your warranty to remain valid.
2. Read all instructions carefully before operation.
3. Avoid pinched o-rings during installation by applying IAPMO certied lubricant to all seals (provided with install kit).
4. This system is not intended for treating water that is microbiologically unsafe or of unknown quality without
adequate disinfection before or after the system.

Summary

Read This Page First

Before Starting Installation

Thoroughly read the manual to become familiar with the appliance before installation or operation.

Water Safety Warning

Do not use water that is microbiologically unsafe without adequate disinfection.

Water Pressure Requirements

Operates on 30-125 psi. Use pressure reducing valve if higher.

Instructional Symbols

Explains symbols like NOTE, CAUTION, and WARNING used in the manual.

Efficiency Statement

Performance Data Sheet

Details performance data for various NovoSoft 485HE models, including capacity and flow rates.

How Your Water Conditioner Works

Explains the ion exchange process, regeneration, and resin cleaning for water softeners.

Conditioner Operation Features

Describes features like Precision Brining, Soft Water Recharge, System Refresh, and Scrolling Diagnostics.

Specifications

Optional Settings - High Efficiency

Details salt usage, water usage, and hardness removal for high-efficiency settings.

General Specifications

Lists flow rates, shipping weight, regeneration type, and electrical requirements.

Problem Water Limitations

Specifies maximum limits for iron, hydrogen sulfide, manganese, and pH.

Unpacking and Inspection of Twin Tank Model

Included Components

Lists all parts included in the box for twin tank models (75, 100, 150, 200).

Brine Tank Assembly

Describes the components of the brine tank assembly, including the tank, tubing, and grid.

Important Notes on Assembly

Highlights critical steps like ensuring tube stiffener insertion and checking connections.

Unpacking and Inspection of Model 300

Model 300 Components

Lists the specific items included for the Model 300, noting separate packaging for media and control valve.

Brine Tank Assembly

Describes the components of the brine tank assembly for the Model 300.

Unpacking and Inspection of Cabinet Model

Cabinet Model Components

Lists the parts included with the cabinet water softener, including the cabinet and parts box.

Important Note on Connections

Emphasizes checking and tightening connections due to transportation and climatic conditions.

Assembling the Brine Tank

Brine Grid Assembly

Step-by-step instructions for attaching brine grid legs and the brine well to the grid plate.

Gravel and Media Installation

Guidance on filling the tank with gravel support bed and resin/media using a funnel.

Control Valve Attachment

Instructions for applying lubricant and attaching the control valve to the tank.

Check Valve Type and Serial Number

Valve Type Identification

Instructions to verify the valve type is Upflow (UF) using the sticker.

Serial Number Recording

Guidance on locating and recording serial numbers for troubleshooting and warranty.

Before Installation

Water Test Requirement

Emphasizes the need for water test results before installation for proper operation.

Feed Water Requirements

Specifies minimum 3/4 inch feed water line size and 30-125 psi operating pressure.

Mechanical Lubrication

Use only 100% silicone lubricants; avoid petroleum-based products.

Grounding Safety

Detailed explanation of grounding continuity requirements with plastic piping.

Preparations for Installation

Media Installation

Steps for installing media, including plugging the riser tube and filling the tank.

Control Valve Lubrication and Attachment

Applying lubricant to O-rings and attaching the control valve to the tank.

Safety Precautions

Warnings about depressurizing the unit and avoiding petroleum-based lubricants.

Planning Your Installation

Location Selection Criteria

Factors to consider when selecting a location for the conditioner tank.

Water Line Connections

Guidance on connecting water lines, including bypass valve and adapters.

Solder Joint Precautions

Instructions to avoid damaging the control valve when soldering pipes near it.

Installation Steps

Initial Water Supply Activation

Procedure for turning on the main water supply and purging air from the system.

Manual Water Bypass Operation

How to use the bypass valve to isolate the conditioner for maintenance or emergencies.

Leak Check and Brine Tank Fill

Checking for leaks and adding water to the brine tank before adding salt.

Water Softener Installation Diagram

Plumbing Connections Overview

Diagram showing connections for raw water, filtered water, water heater, and bypass.

Drain Line Air Gap

Crucial safety instruction to maintain an air gap for the drain line to prevent back-siphoning.

Check Valve Requirements

Note on checking local plumbing codes for check valve or backflow prevention.

Cabinet Water Softener Installation Diagram

System Plumbing Layout

Diagram illustrating plumbing connections for a cabinet-style water softener.

Drainage Requirements

Emphasizes the need for an air gap in the drain line to prevent sewage back-siphoning.

Startup and Programming

Transformer Connection

Instructions for connecting the 12-volt transformer to a 120 VAC 60 Hz outlet.

Add Water to Brine Tank

Procedure for adding water to the brine tank/cabinet before adding salt.

Manual Regeneration

Step-by-step guide to manually initiate a regeneration cycle.

Conditioner Programming

Instructions for programming date, time, number of people, and hardness setting.

Startup and Programming - Level 1

Unlock Control Valve

Procedure to unlock the control valve by pressing the SETTINGS key for 3 seconds.

Set Time of Day

Step-by-step guide to setting the current time (hour, minute, AM/PM).

Set Year

Instructions to set the current year using the UP/DOWN and SETTINGS buttons.

Startup and Programming - Level 1 Continued

Set Hardness Value

Instructions to set the hardness value, including calculation for iron/manganese.

Compensated Hardness Calculation

Explains how to calculate compensated hardness for water with iron or manganese.

Set Number of People

Procedure to set the number of people in the household for capacity calculation.

Startup and Programming - Regeneration Time and Vacation Mode

Set Regeneration Time

Instructions to set the desired regeneration time.

Set Vacation Mode

Procedure to activate and set the vacation mode for extended absences.

Startup, Programming Complete, and System Clean-Up

Add Salt to Brine Tank

Instructions for adding salt to the brine tank and the unit's automatic fill process.

Plumbing System Clean-Up

General procedures for cleaning the plumbing system after installation.

Water Heater Cleaning

Procedure for cleaning the water heater after conditioner installation.

Maintenance Instructions and Schedule

Service Schedule Recommendations

Annual inspection/cleaning of piston, seals, spacers, and injectors for optimal performance.

Salt Bridging

Explanation of salt bridging and how to resolve it, including cleaning the brine tank.

Checking Salt Level

Monthly check of salt level; ensure it's always above the brine level.

Adding Salt to Brine Tank

Instructions for adding salt, emphasizing clean, labeled salt and avoiding rock salt.

Care of Conditioner and Resin Cleaner

Resin Cleaner Usage

Mandatory regular use of resin cleaner if water supply contains iron.

Res-Up Feeder Installation

Instructions for installing the optional Res-Up Feeder to dispense cleaner into the brine solution.

Install Resup Feeder Steps

Initial steps for installing the Res-Up feeder holder and measuring placement.

Res-Up Feeder Installation Steps

Holder and Solution Installation

Steps 4 and 5 for installing the feeder holder and connecting the Res Care solution bottle.

Brine Well Cap Connection

Step 6: Inserting the tube into the brine well cap for automatic dispensing.

Problem Water Injector Kit Installation

Injector Kit Requirements

When to install the kit for water with iron or manganese, and required programming changes.

Programming Changes

Instructions to change salt setting, water source, and iron/MN capacity settings.

Injector Configuration

Details on injector colors and correct alignment for installation.

Troubleshooting Guide - Level 1 (Homeowner)

Delivers Untreated Water

Solutions for untreated water delivery, including bypass checks and salt levels.

Not Regenerating Automatically

Solutions for automatic regeneration failures, including meter counting and injector issues.

Discolored Water

Causes and solutions for discolored water, including city supply contamination and iron bleed-through.

Excessive Pressure Loss

Troubleshooting steps for excessive pressure loss, including unit specifications and resin degradation.

Troubleshooting Guide - Level 2 (Technician)

No Water in Salt Tank

Solutions for no brine solution draw, including float assembly and refill time settings.

Regeneration Alarms

Troubleshooting for alarms during regeneration, including piston issues and circuit problems.

Meter Not Counting Down

Steps to diagnose and resolve issues with the meter not counting down.

Piston Assembly and Seal;Spacer Kit Replacement

Piston Assembly Removal

Steps to remove the piston assembly from the valve body.

Seal Spacer Assembly Lubrication

Instructions for greasing the seal spacer assembly with silicone lubricant.

Piston Assembly Replacement

Steps for replacing the piston assembly and reassembling the valve.

Cleaning the Injector Assembly

Injector Cap Removal

Procedure to remove the injector cap screws.

Injector Assembly Removal

Steps to remove the injector assembly, o-ring, and screen.

Injector Alignment Note

Important note on aligning injector prominences with valve body grooves.

Meter Assembly Replacement

Disconnect Meter Cable

Disconnecting the meter cable from the meter assembly.

Bypass and Coupling Adapter Removal

Steps to disconnect the valve from the bypass and remove the coupling adapter.

Meter and Support Removal

Procedure for removing the meter and its support from the bypass.

Motor Replacement

Powerhead Cover Removal

Instructions to pull off the powerhead cover.

Connection Disconnection

Disconnecting all connections from the circuit board.

Motor Removal

Steps to remove motor screws and pull the motor out from the powerhead.

Bypass and Meter Cable Replacement

Unplug Power

Safety step to unplug the unit from the wall socket before proceeding.

Bypass Screw and Clip Removal

Procedure to remove screws and clips from the bypass assembly.

PCB Cable Disconnection

Steps to disconnect cables from both the front and rear PCB displays.

Cable Replacement

Replacing the old cable with the new one.

Drain Line Flow Control Replacement

Drain Line Elbow and Washer Removal

Procedure to pull the drain line clip and remove the drain line elbow and washer.

Drain Line Washer Cleaning;Replacement

Instructions for cleaning or replacing the drain line washer.

Brine Line Flow Control Replacement

Brine Line Elbow Removal

Procedure to remove the brine line elbow.

Replacing PCBs

PCB Removal

Instructions to remove PCBs by removing the screws shown in the picture.

Display Replacement

Display Removal

Procedure to remove the display by removing the screws.

After Servicing Procedures

Reconnect Drain Line

Reconnect the drain line after servicing.

Leak Check

Check for leaks at all sealed areas and check drain seal in backwash position.

Set Time and Cycle Valve

Set Time of Day and cycle the control valve manually to assure proper function.

Parts Breakdown - Control Valve and Bypass

Control Valve Identification

Diagram and part number for the control valve assembly (10010060).

Bypass Assembly Identification

Diagram and part number for the bypass assembly (60095101).

Softener Upflow Model Numbers

Table listing model numbers, tank sizes, and associated part numbers.

Parts Breakdown - Parts Box and Brine Tank

Parts Box Contents

Illustration and part numbers for components found in the parts box.

Brine Tank Assembly Components

Diagram showing parts of the brine tank assembly, including grid, well, and float.

Brine Line Connection Importance

Critical reminder to ensure tube stiffener is inserted before tightening the nut.

Parts Breakdown - Power Head Components

Power Head Parts List

Detailed list of parts for the power head assembly, including part numbers and descriptions.

Display and Cable Parts

Specific part numbers for display units, PCB cables, and meter cables.

Motor and Gear Components

Part numbers for the motor, motor pin, and drive gears.

Parts Breakdown - Valve Body Components

Valve Body Parts List

Comprehensive list of parts comprising the valve body assembly.

Injector Assemblies and Parts

Detailed list of injector assemblies and their corresponding part numbers.

Brine Line and Drain Line Washers

Part numbers for brine line and drain line washers.

Parts Breakdown - Bypass Assembly Details

Bypass Parts List

Detailed list of parts for the bypass assembly, including part numbers and descriptions.

O-rings and Seals

Specific part numbers for various o-rings and seals used in the bypass assembly.

Impeller and Magnet Components

Part numbers for impeller, impeller pin, and magnet components.

Parts Breakdown - Cabinet and Tank Components

Cabinet Parts List

Detailed list of parts for the cabinet, including part numbers and descriptions.

Brine Valve Assembly and Well

Part numbers for the brine valve assembly, brine well, and brine well cap.

Tank Models and Bases

Part numbers for different tank models and their corresponding bases.

System Dimensions

Twin Tank Model Dimensions

Table and diagrams showing dimensions (A and B) for twin tank models.

Cabinet Model Dimensions

Diagrams illustrating the dimensions for cabinet models.

Brine Tank Dimensions and Capacity

Brine Tank Specifications

Table detailing liquid volume, tank dimensions (LxWxH), and salt capacity (Lbs/Kg).

BTR100 Brine Tank Details

Diagram and specific dimensions for the BTR100 brine tank.

BTR200 Brine Tank Details

Diagram and specific dimensions for the BTR200 brine tank.

Level 2 Programming (Optional Settings)

Level 2 Caution

Warning against changing Level 2 settings without consulting a technician.

Entering Level 2 Programming

Procedure to enter Level Two Master Programming mode.

Changing Level 2 Settings

Steps for changing values within Level 2 programming.

Master Programming Overview

Softener UF (Up Flow) Operation

Description of UP flow regenerating softener operation and salt dosage proportionality.

Main Valve Settings

Details on Service Delay, Backwash Delay, Brine Delay, Rinse Delay, and Refill Delay.

Vacation Mode

Explanation of Vacation Mode for keeping water fresh during prolonged absence.

Master Programming Settings Table

Master Settings Configuration

Table detailing master settings for various models, including valve type and meter ratio.

Factory Settings

Table summarizing factory settings for language, units, efficiency, and capacity.

Valve Setup - Injectors

Configuration details for injectors, including color and DLFC washer settings.

Important Warranty and Maintenance Information

Information for Parts or Warranty Calls

Fields to fill out for model number, serial number, valve serial number, and date installed.

Contact Information

Provides a toll-free number and company locations for support.

NOVO 485HE Series Specifications