NOVO 485HE - User Manual

Questions and Answers

S
Stephanie NobleAug 18, 2025
Why is my NOVO Water Dispenser delivering untreated water?
- N
  nwilliamsAug 18, 2025
  Your NOVO Water Dispenser might be delivering untreated water due to several reasons: * The bypass valve might be closed, bypassing raw water past the unit. Return the bypass valve to the open position. * There could be a bypass loop in your home's plumbing. Close the outlet valve on the conditioner bypass and open the nearest conditioned water line. If there is water flow, there is a hidden bypass in the plumbing, so contact a plumber. * The salt level might be too low. Fill the salt to above the water level in the salt tank, as low salt affects the conditioner's capacity. * The unit might not be programmed correctly for your current application. Verify the programming and correct the hardness level and the amount of people in the home if necessary.
S
Stephanie TranAug 20, 2025
What to do if my NOVO Water Dispenser is not drawing brine solution?
- A
  Amber RussellAug 21, 2025
  If your NOVO Water Dispenser isn't drawing brine solution, it could be due to several reasons: * The injectors or injector screen might be plugged. Clean or replace the injectors and screen. * The drain line flow control might be plugged, or the drain line is restricted. * The safety float assembly might be seating prematurely. Clean or replace the safety float and clean the brine tank. * There might be loose connections between the control valve and safety float, allowing the unit to draw air.
J
james49Aug 23, 2025
What to do if my NOVO Water Dispenser is not regenerating automatically and has alarms?
- J
  Joe BenjaminAug 23, 2025
  If your NOVO Water Dispenser is not regenerating automatically and showing alarms, it might be caused by: * A jammed piston. Replace the piston and seal assembly. * A defective or damaged circuit. Replace the circuit. * Loose or corroded connections between the 2 circuits. Reconnect securely or replace the connections.
E
Erica HaleAug 26, 2025
What to do if my NOVO Water Dispenser regenerates but does not use salt?
- S
  Sarah EvansAug 26, 2025
  If your NOVO Water Dispenser regenerates but doesn't use salt, it may be because: * The injectors need cleaning or replacing. * The drain line flow control is plugged. Clean the drain line flow control to ensure there are no kinks or restrictions in the drain line.
P
Patricia WoodAug 27, 2025
Why is my NOVO Water Dispenser using too much salt?
- R
  Rose BaldwinAug 28, 2025
  If your NOVO Water Dispenser is using too much salt, verify if the unit is set properly for salt efficiency and if the programming is correct for hardness and the number of people in your household.
S
Stephanie LynchAug 30, 2025
Why does my NOVO Water Dispenser have alarms after regeneration?
- K
  Kristy JimenezAug 30, 2025
  Your NOVO Water Dispenser might be alarming after regeneration because: * There was a power outage or brownout during regeneration. Unplug the power for 30 seconds, then reconnect. * The rear circuit is corroded or damaged. Replace the circuit.
K
Kevin McfarlandSep 1, 2025
Why is the water from my NOVO Water Dispenser discolored?
- L
  Lynn CardenasSep 1, 2025
  Discolored water from your NOVO Water Dispenser could be due to: * Contamination in the city/town supply. Check with your local authority for water main activity in your area. If there has been activity, manually regenerate the unit a couple of times to clear the color. * Iron bleed through. If there are small amounts of iron in your raw water supply, it will build up in the resin and could result in bleed through. Review settings to compensate for iron in the water.
W
Wesley SwansonSep 4, 2025
Why does my NOVO Water Dispenser have alarms after regeneration or after manual regeneration?
- R
  robertsheltonSep 4, 2025
  Your NOVO Water Dispenser might show alarms after regeneration (manual or automatic) due to: * A damaged or missing sensor magnet on the brine gear. Replace it as required. * A corroded or damaged rear circuit. Replace it as required.
B
Bill JohnsonSep 6, 2025
Why is there no water in the salt tank of my NOVO Water Dispenser?
- Z
  zmorganSep 6, 2025
  If there's no water in the salt tank of your NOVO Water Dispenser, it could be due to: * Loose connections between the control valve and safety float, allowing the unit to draw air. * The refill time not set correctly for the unit size, meaning water is not coming above the grid plate. The refill control button might be plugged, causing no refill – clean or replace the refill control button.
M
Michelle WilliamsSep 8, 2025
Why does my NOVO Water Dispenser initiate regeneration but alarms after a few seconds?
- R
  Rachel HernandezSep 8, 2025
  If your NOVO Water Dispenser initiates regeneration but then alarms after a few seconds, it could be due to: * A defective drive motor. Replace the motor. * A defective transformer. Replace the transformer.