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CHAPTER - VIII
AVAILING OF MAINTENANCE/ CALIBRATION SERVICES AND
WARRANTY CLAUSE (with in India)
8.1 GENERAL
As per the warranty clause of the company, we provide one year warranty during which period we provide
free service at our works. Hence in case of any mal-function in our instruments, you are requested to send
the unit back to our works by RPP/COURIER/SPEED POST PARCEL/GATI/XPS/door delivery. We shall
arrange immediate rectification/replacement within two weeks from the date of receipt of the equipment at
our place. Please note that the equipment will be serviced at our works only.
The equipment is to be sent to:
The Servicing Department
NUCLEONIX SYSTEMS PRIVATE LIMITED
Plot No: 162 A & B, PHASE II, I.D.A. Cherlapally,
Hyderabad - 500 051Ph: 040-27263701/329145448/32918055
E-mail: info@nucleonix.com www.nucleonix.com
For all the Radiation monitoring equipment, detectors built-in or external probes will not have one-year
warranty, but only inspection warranty at the time of supply is provided. Since detectors will / may have
fragile glass construction, we do not provide warranty. In case of failure of these components, Nucleonix will
supply detector replacement at cost-cost price.
Note: In respect of all types of portable radiation monitors, it may be necessary to checkup and recalibrate
the equipment once a year at our works.
8.2 EQUIPMENT REPAIRS / SERVICING POLICY (WITH IN INDIA)
(a) During Warrantee
The following procedure is to be followed by the customers with in India for availing services/ repairing
facility during warrantee period.
● Equipments are to be sent to our works for availing free repair services during warrantee, after the
customer receives approval from the customer support division, by sending an e-mail.
● For all equipments, costing less than 6.0 lakhs one year warrantee & free service is offered, when the
equipments are sent to our works only. For larger systems such as installed systems, networked
systems, specialized systems, costing more than 6.0 lakhs during one year warrantee, free service
is offered at site. Field service Engineer will be deputed subject to warrantee terms & conditions.
● This does not include personal computer related problems, for which local computer service provider
of the PC vendor is to be contacted. Also for software related problems online support will be provided.
Software support doesn't include cleaning of virus problems etc.
● When the equipments are sent to our works for warrantee services, they are to be properly packed
with adequate cushion to prevent any transportation damages. Nucleonix Systems is not responsible
for damages or loss during transportation.
● Packing / Freight charge is to be borne by customer when he sends the equipment to our works.
However when we return after servicing packing will be Nucleonix responsibility & Freight charges
will be to your account. Only services are free.
● Please indicate in your correspondence equipment model & serial number.
● All the equipments are to be sent to our works only on door delivery basis.
● For Door Delivery Transportation contact XPS/GATI cargo in your city / town or a reliable courier
service to pick the consignment from your place. For their nearest local address & phone no's look
into their websites. Transit insurance if the customer feels is necessary it is to be covered.
● Nucleonix Systems will not receive the equipments sent by other modes of transportation, such as
Rail/Road.
● After servicing, equipments will be sent back by same mode of transport such as XPS/GATI/COURIER/
RPP.
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