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4. The pointer moves slowly when moving the trackball.
It is necessary to check whether the DPI button is pressed by mistake (DPI
adjustment). If the maximum DPI still fails to meet the usage requirements,
check whether the computer cursor speed is adjusted too low (Computer -
Settings- Mouse Settings- Cursor Speed)
If you still have any questions or problems to be solved, please do not hesitate
to contact us: support@nulea.com
Troubleshooting
1. The mouse pointer suddenly does not work.
(1) The mouse may enter Sleep Mode. It will go to sleep when not in use. You
need to press the button to wake up. Rolling the trackball will not wake the
mouse.
(2) The mouse may be out of power. Please check the power. If the power is low,
please charge in time.
(3) Check whether the MODE switch on the back of the mouse is in the channel
you are using.
2. The mouse cannot be charged.
(1) Please use our standard charging cable to charge the mouse.
(2) Use the output 5V charger or directly use the computer's USB port to charge
the mouse. Do not use the fast charger to charge the mouse.
(3) Please do not use Type C-C cable charge your mouse.
3. The Bluetooth cannot be connected, and the device is delayed.
(1) Low battery will affect the Bluetooth performance of the mouse. Check
whether the mouse has sufcient power.
(2) Check whether the MODE switch on the back of the mouse is in the channel
you are using. The mouse can connect up to three devices, and one channel can
only correspond to one device.
(3)Avoid signal interference from other sources, such as wireless
speakers, cell phones, Bluetooth speakers, etc.
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