3.8 Troubleshooting
First port of call when experiencing problems is to check that you are using the most up to date
software. Oftentimes small issues are most easily resolved by updating the software – please try this
first. The latest software can be downloaded from here:
www.OceanInstruments.co.nz/downloads/
Problem: SoundTrap doesn’t appear in device list when plugged into computer
Solution: This is usually due to the internal lithium battery being dead flat. When deploying for long
periods the battery may become discharged to the point the device is incapable of communicating
over the USB. Quickest solution is to:
1. Disconnect the SoundTrap from the USB
2. Close the SoundTrap Host software
3. Reconnect the SoundTrap to the USB
4. If the blue LED indicator does not light, press the STOP button on the remote
5. The blue LED indicator should now light to indicate battery is charging.
6. Leave for at least 30 minutes to allow the battery to recover.
7. Start the host software and confirm device connects.
Problem: SoundTrap still won’t connect despite having recharged the batteries.
Solution: In cases of extreme battery discharge (e.g. a SoundTrap that has been in storage for
several months), it may be necessary to reset the device hardware. Before doing the reset, first
ensure you have recharged the battery as above. Then perform a hardware reset:
1. Disconnect the SoundTrap from the computer USB port.
2. Momentarily press the rest button located next to the top memory card slot.
3. You should see the green LED blink to indicate a successful reset.
4. Connect the SoundTrap to the USB.
8. Start the host software and confirm device connects.
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