Diagnostics
Troubleshooting Methods
This section is a brief troubleshooting guide for those who must identify and correct failures associated with the 9800 C-Arm. It
presents proven troubleshooting methods and provides an overview of the tools available to the Field Service Engineer. It also
describes solutions to actual problems experienced with fielded systems.
Bootup
The following paragraphs describe bootup events associated with the Series 9800 Mobile C-Arm. Most observable events consist
of messages on the C-Arm Control Panel displays. The boot sequence can vary slightly from system to system depending upon
configuration.
Time Required
Normal boot-up time for the Series 9800 Mobile Imaging System is from 80 to 120 seconds depending upon configuration.
Systems with WJ98 or later software loaded require 128 Meg of RAM on the Single Board Computer (SBC). The SBC Power-up
Self Test requires longer to test the additional RAM in these systems than older systems with 64 Meg of RAM memory. If booting
the 9800 system takes considerably longer than this, try to locate the source of the problem and correct it before releasing the
system to the customer.
Boot Sequence Display on C-Arm Control Panel
The C-Arm Control Panel has a 20-character display that provides a visual indication of the C-Arm’s progress in the boot
sequence. The number of squares or arrows on the display indicates how far the bootup has progressed. If an error occurs during
bootup, a message describing the error appears on the C-Arm Control panel displays at the conclusion of the boot sequence.
The 20-character display first shows a series of squares. The pattern is five squares, ten squares, 15 squares, and 20 squares.
The pattern repeats once.
Arrows appear on the 20-character display after the squares. It is possible that if an error occurs within the first three arrows, a
hardware problem may exist that will prevent you from loading software from the IDE hard drive. It will not be possible to load
2
Service
Periodic Maintenance
Contents
Schematics
Illustrated Parts
Installation