OKP K2 - Abnormal Symptoms

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4 . Abnormal symptoms / 4 . 2 Troubleshooting
If the following problems occur in the application process of the product, users can resolve them independently by comparison and inquiry.
S/N
Fault
Possible causes
Solutions
1
Abnormal
clean ing
Cleaning components blockage
It is recommended to replace consumables regularly, such as high- effi ciency fi lters
( HEPA), pre- fi lter, side brushes, etc.
Dust on sensors and other components
Please refer to the chapter [ Maintenance] of the manual to clean the robot.
2
Unable to
connect to
App
Not entered Wi- Fi pairing mode
Keep pressing the Start/ pause button for 3 seconds: Entering Wi- Fi pairing mode.
Please refer to the manual' s chapter [ App download and configuration] .
2. 4 G Hz network isn't used.
Please refer to the manual' s chapter [ App download and configuration] .
3
Diffi cult to
return and
charge
Incorrect placement of charging base
Please place the charging stand in an open and fl at area.
The charging stand is powered off or
moved manually
Please check whether the charging base is connected to the power supply. Do not move
the position of the charging base when the robot is working.
The home is too large, and the
environment is complex
Please refer to the chapter [ Using environment preparation] of the manual.
The robot didn' t clean from the docking
station
Let the robot clean from the docking station.
4
Unable to
charge
The power supply is not connected, or
the plug is loose
Check whether both ends of the power adapter are connected and powered on normally.
Poor contact between the robot and
the charging electrode of the docking
st a tio n
Ensure that the charging electrode of the robot and the charging base are fully connected,
and clean the charging electrode of the robot and the docking station regularly.
Battery deterioration caused by
non- long- term use
It is recommended to use this product frequently. If the battery cannot be charged due to
not using it for a long time, please contact a customer service representative.
* If the fault cannot be eliminated according to the operation in the table, contact our customer service representative.