19
12
Likely cause What to do
The robot will automatically return to
charging, and then performs a breakpoint
resume
Arrange the furniture environment to make it
easy to clean.
Clear the obstacles ahead
Tap the bumper plate to check whether
there is something stuck
Clean the surface area of anti-drop sensor
lens
Please check whether the self-empty base is
connected to the power. Do not move the
self-empty base manually.
The recharge route is block-
ed or too many obstacles are
near the self-empty base
Please place the self-empty base in an open
area and keep the recharge route smooth.
Please manually put the robot into the
self-empty base to charge
The robot is in
trouble when
working
The robot will try all kinds of ways to get rid
of the trouble, if not, it is recommended to
help it manually
The robot will try all kinds of ways to get rid
of the trouble, if not, it is recommended to
help it manually
08
10
07
11
09
No
06
Charging the robot.
Check whether the robot has abnormal
alarm. It is recommended to clean and
maintain the side brush, roller brush, dust
box and filter material regularly
Please clean it after power off.
It is recommended to take them out and
clean. Refer to regular maintenance
Fault condition
Robot
walking back
Unable to return
to the self-empty
base automati-
cally
If the cleaning is
not finished, the
robot returns to
charge
Robot is not
working
Abnormal noise
during cleaning
Noisy operation
There are obstacles ahead
Bumper plate stuck
The surface area of anti-drop
sensor lens has dust
The self-empty base is powerd
off or moved manually.
It will regenerate the map in
partial cleaning and may una-
ble to automatically recharge
if the self-empty base is far
away
Low power
The side brush & roller brush
are entangled, and the dust
box and filter material are
blocked
The robot feels that the power
is low
Complex furniture environment
will reduce cleaning efficiency,
so it may not finish cleaning.
The roller brush, side brush or
driving wheel may be
entangled, and the universal
wheel may be entangled during
the cleaning
The dust baffle at the air inlet
of the dust box is stuck
The suction is at high level
Take out the dust box and adjust the dust
baffle to ensure its flexible movement.
It is suggested that users can choose lower
or mute suction power for cleaning when
they are at home and use high-grade
suction power when they go out
The robot is entangled or
obstructed by scattered wires,
drooping curtain cloth or
carpet tassels on the ground
The main engine may be
jammed by furniture of similar
height to the robot
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