The phone will not ring
Check whether there is a musical note
symbol with a red circle icon to its left along
the top of the main screen. If so, the phone
is in silent mode. To exit this mode press
and hold the # key for 3 seconds. This
symbol will then disappear and audio will
revert to its previously used mode, e.g.
Normal mode.
Volume keys do not work
The volume keys can be deactivated in the
phone’s settings. Check to see whether the
volume key status is On/Off in Menu →
Settings → Volume key status.
The torch does not work
The torch key can be deactivated in the
phone’s settings. Check to see whether the
torch key status is On/Off in Menu →
Settings → Torch key status.
Mobile phone will not power on
• Ensure the protective tape over the
battery conductors has been removed
prior to inserting the battery (if
applicable).
• When attempting to turn your phone on,
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