20 
 
 
TROUBLESHOOTING 
You may solve the problems you may encounter with your product by checking the following points before calling 
the technical service. 
Problem  Possible Cause  What to Do 
Oven does not operate. 
Power supply not available. 
Gas supply not available. 
Check if main gas valve is open. 
Check if gas pipe is bent or kinked. 
Make sure gas hose is connected to the 
oven. 
Check if suitable gas valve is being used. 
Turns off during cooking. 
Operating continuously for too 
long. 
Let the oven cool down after long cooking 
cycles. 
More than one plug in a wall 
socket. 
Use only one plug for each wall socket. 
Oven door is not opening 
properly. 
Food residues jammed between 
the door and internal cavity. 
Clean the oven cavity and try to re-open the 
door. 
Lighter not operating. 
Tips or body of ignition plugs are 
clogged. 
Clean tips or body of ignition plugs of gas 
burners. 
Gas burner pipes are clogged. 
Electric shock when touching 
the oven. 
Make sure power supply is grounded 
properly. 
Ungrounded wall socket is used. 
Water or steam may generate 
under certain conditions 
depending on the food being 
cooked. This is not a fault of the 
appliance. 
Let the oven cool down and then wipe dry 
with a dishcloth. 
Steam coming out from a crack 
on oven door. 
Water remaining inside the 
oven. 
Oven does not heat. 
Close the door and restart. 
Oven controls not correctly 
adjusted. 
Read the section regarding operation of the 
oven and reset the oven. 
Fuse tripped or circuit breaker 
turned off. 
Replace the fuse or reset the circuit 
breaker. If this is repeating frequently, call 
Smoking during operation. 
When operating the oven for the 
first time. 
Smoke comes out from the heaters. This is 
not a fault. After 2-3 cycles, there will be no 
Food on element. 
Let the oven cool down and clean food 
residues from the element. 
Burning or plastic odour emitted 
during operation. 
Plastic or other non-heat 
resistant accessories are being 
Always use oven safe cookware. 
Oven does not cook well. 
Oven door is opened frequently 
during cooking. 
Refrain from opening the oven door 
frequently. If you open the door frequently 
the internal temperature drops and 
therefore the cooking result will be 
Internal light is dim or does not 
operate. 
Foreign object covering the lamp 
during cooking. 
Clean internal surface of the oven and 
check again. 
Lamp has failed. 
Replace with a lamp with the same 
specifications.