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4. Error Messages and Troubleshooting
4.2
Troubleshooting
Problem Cause and Solution
No power.
No display appears on the monitor.
Replace all batteries with new ones.
Check the battery installation for proper placement of
the battery polarities. Refer to
section 2.1.
Measurement values appear too high or too low.
Blood pressure varies constantly. Many factors
including stress, time of day, and how you wrap the
cuff, may affect your blood pressure. Review the
section 1.2 and section 3.3.
Data cannot be sent.
The destination device is too far away from the
monitor. After checking that there are no sources of
interference nearby, move the device to a distance
within 16 ft. (5 m) of the monitor.
The Bluetooth function on the destination device is
turned off. Turn the on the Bluetooth function and try
sending the data again.
Pairing (registering) has not been completed. Perform
pairing (registration).
Refer to "To Pair This Device With a Smartphone" in
section 3.4.
The application on the destination device is not ready.
Check the application then try sending the data again.
Refer to "To Pair This Device With a Smartphone" in
section 3.4.
If the Err symbol still lights after checking the
application, contact customer service.
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