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3
Taking a test
Causes of out-of-range results
Out-of-range results may be due to:
• Not following the instructions for performing a control
solution test.
• Control solution is contaminated, expired, or past its
discard date.
• Test strip or test strip vial is damaged, expired, or past
its discard date.
• Meter, test strips and/or control solution were not all
at the same temperature when the control solution
test was performed.
• A problem with the meter.
• Dirt or contamination in the small well on the top of
the control solution cap.
CAUTION:
If you continue to get control solution results that fall
outside the range printed on the control solution vial,
Do Not use the meter, test strips, or control solution.
Contact Customer Service. Contact OneTouch
®
Customer
Service at HK: (852) 2735 8262. MY: 1800 88 3338.
SG: +65 64157282.