OneTouch Ultra Plus Flex - Troubleshooting Your System

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8 Troubleshooting your
system
Error and other messages
The OneTouchUltra Plus Flex
™
Meter displays messages
when there are problems with the test strip, with
the meter or when your glucose levels are above
33.3mmol/L or below 1.1mmol/L. Improper use may
cause an inaccurate result without producing an error
message.
NOTE: If the meter is on but does not operate (locks-up),
contact Customer Service. Contact OneTouch
®
Customer
Service at HK: (852) 2735 8262. MY: 1800 88 3338. SG:
+65 64157282.
What it means
You may have a very
low blood glucose level
(severe hypoglycaemia),
below 1.1mmol/L.
NOTE: When your glucose result is below 1.1mmol/L,
both the LO and the Range Indicator Arrow will flash on
the meter screen.
What to do
This may require immediate treatment. Although this
message could be due to a test error, it is safer to treat
first and then do another test. Always treat according to
your healthcare professional's recommendations.