Onset HOBO - Returns

Reference
HOBO Energy Logger Pro User’s Guide 29
INDEMNIFICATION. Products supplied by Onset are not designed, intended, or authorized for use as components
intended for surgical implant or ingestion into the body or other applications involving life-support, or for any
application in which the failure of the Onset-supplied product could create or contribute to a situation where
personal injury or death may occur. Products supplied by Onset are not designed, intended, or authorized for use in
or with any nuclear installation or activity. Products supplied by Onset are not designed, intended, or authorized for
use in any aeronautical or related application. Should any Onset supplied product or equipment be used in any
application involving surgical implant or ingestion, life-support, or where failure of the product could lead to
personal injury or death, or should any Onset-supplied product or equipment be used in or with any nuclear
installation or activity, or in or with any aeronautical or related application or activity, Purchaser will indemnify
Onset and hold Onset harmless from any liability or damage whatsoever arising out of the use of the product and/or
equipment in such manner.
LEGAL REMEDIES. This warranty gives you specific legal rights. You may also have other rights which vary by
jurisdiction. The remedies provided herein are in lieu of all other remedies, express or implied.
Returns
Please direct all warranty claims to the place of purchase. Before returning a failed unit directly to Onset, you must
obtain a Return Merchandise Authorization (RMA) number from Onset. You must provide proof that you purchased
the Onset product(s) directly from Onset (purchase order number or Onset invoice number). Onset will issue an
RMA number that is valid for 30 days. You must ship the product(s), properly packaged against further damage, to
Onset (at your expense) with the RMA number marked clearly on the outside of the package. Onset is not
responsible for any package that is returned without a valid RMA number or for the loss of the package by any
shipping company. Loggers must be clean before they are sent back to Onset or they may be returned to you.
Note: For third-party sensors, Onset is acting as a distributor; manufacturer’s warranty and repair/replacement
information, if any, is in documentation provided with the sensors.